ZAIRA K. BATISTA
1137 Dogwood Rd Apt 4 Heber,CA
Summary
Organized administrative professional with extensive experience in office support roles. Proven ability to manage office operations, conduct new hire appointments, detailed- oriented and Team-oriented with strong commitment to delivering results and adapting to evolving needs while meeting deadlines. Showcasing expertise in communication and great customer service.
Overview
13
13
years of professional experience
Work History
Office Technician Confidential
Human Resources & Risk Managemen-County of Imperia
12.2023 - Current
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Contributed to a positive work culture through active participation.
- Managed front desk operations , providing exceptional customer service to County employees and general public.
- Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
- Provided clerical support to county employees by copying, faxing, and filing documents.
- Processed New Hire Payroll
- Input data into spreadsheets and databases.
- Assisted with onboarding of new employees.
Front Office Lead
California Retina Associates
05.2021 - 11.2023
- Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Managed financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in accounting records.
- Handled sensitive client information discretely, adhering to strict confidentiality protocols at all times.
- Reduced customer wait times through effective scheduling.
- Assisted with the recruitment and hiring process for new front office employees, selecting candidates who demonstrated strong customer service skills and a commitment to excellence.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Business Owner
Zaipis Raspados
04.2012 - 10.2019
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality product.
- Handled recruiting, hiring and training of team members.
- Monitored daily cash discrepancies and inventory
- Ensured compliance with health and safety regulations by adhering to proper food handling procedures at all times.
- Maintained ingredients and supplies inventories, enabling timely stock replenishment.
- Worked in production to improve efficiency.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
Education
High School Diploma -
Saddle Mountain High School
Othello, WASkills
- Service-oriented
- Problem-solving
- Communication and Management Skills
- Strong work ethic
- Active listening
- Data Visualization
- Microsoft Excel
- Bilingual- Spanish
- Scheduling appointments
- Data entry proficiency
- Strong organizational skills
Languages
Spanish
Native or Bilingual
Timeline
Office Technician Confidential
Human Resources & Risk Managemen-County of Imperia
12.2023 - Current
Front Office Lead
California Retina Associates
05.2021 - 11.2023
Business Owner
Zaipis Raspados
04.2012 - 10.2019
High School Diploma -
Saddle Mountain High School
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