Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution, and order processing.
Work History
Day Care Worker
A Child's Learning Academy II
Tampa , United States
2022.02 - 2022.03
- Taught children to organize toys, wash hands and share by leading by example.
- Encouraged good behaviors using positive reinforcement methods.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Meticulously sanitized toys and play equipment.
- Introduced children to educational games and activities to boost learning.
- Distributed food, napkins and beverages in preparation for snack time.
- Assisted children with putting on coats and cold-weather gear before going outside.
Customer Service Representative
One Touch Direct
Tampa , FL
2021.12 - 2022.01
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained up-to-date knowledge of product and service changes.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
General Housekeeping
The Highlands at Wyomissing
Wyomissing , PA
2021.09 - 2021.10
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Housekeeping
KBS- Kellermeyer Berguensons Services
Hamburg , PA
2021.08 - 2021.09
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked room supplies such as facial tissues for personal touch with every job.
Education
High School Diploma -
06.2021
Skills
- Health Standards Compliance
- Trash Collection and Disposal
- Storage Area Management
- Cart Stocking and Organization
- COVID-19 Safety Procedures
- Arts and Crafts
- Positive Reinforcement Methods
- Group and Individual Care
- Child Supervision
- Customer Data Confidentiality
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
Languages
Spanish
Native or Bilingual
Timeline
Day Care Worker - A Child's Learning Academy II
2022.02 - 2022.03
Customer Service Representative - One Touch Direct
2021.12 - 2022.01
General Housekeeping - The Highlands at Wyomissing
2021.09 - 2021.10
Housekeeping - KBS- Kellermeyer Berguensons Services
2021.08 - 2021.09
Reading Senior High School - High School Diploma,
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