Zaire Johnson
Glenolden,PA
Summary
I am an ambitious customer service professional with effective listening, professionalism, organizational, and conflict-resolution skills. Hardworking employee with customer service, multitasking, and time management abilities solve problems, and communicate effectively in fast-paced environments. Skilled in organization, teamwork, and handling responsibilities with care and attention to detail. Currently pursuing a degree at Indiana University of Pennsylvania with a life long devotion to service
Overview
5
5
years of professional experience
Work History
Student Manager
Folger's After Dark
Indiana, Pennsylvania
08.2023 - Current
- Supervised daily food service operations, ensuring smooth workflow during peak dining hours.
- Trained, supported, and supervised student employees to maintain high standards of customer service and food safety.
- Assisted with scheduling, task assignment, and shift coverage to ensure adequate staffing.
- Monitored food quality, portion control, and presentation to meet university and health department standards.
- Ensured compliance with safety, sanitation, and ServSafe procedures throughout all service areas.
- Handled customer concerns professionally and resolved issues quickly to maintain a positive dining experience.
Server
Merrill Gardens
Glen Mills, PA
06.2022 - 08.2023
- Provided exceptional service to a high volume of daily customers.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
Recovery Clerk
BJ'S WHOLESALE CLUB
03.2022 - 01.2023
- Generally received orders via mail, phone, fax, or other electronic means.
- Duties include informing customers of receipts, prices, shipping dates, and delays; preparing contracts; and handling complaints as well as handling packages and distribution of packages.
- The recovery clerk monitors store inventory and develops shortage-control plans for a retail or department store.
- This position helps the store prevent the loss of merchandise due to customer or employee theft or other incidents surrounding the store.
- The recovery clerk picks up boxes that are emptied.
- When items are low on stock they stock it up like water and other retail items.
Temperature Screener
GENERAL HEALTHCARE RESOURCES
Philadelphia County
08.2021 - 02.2022
- Temperature screeners help support a business's safety protocols by taking the temperatures of employees and guests who enter the workplace.
- Monitored and recorded the temperature of incoming cargo asked with ensuring that all required paperwork is filled out before the cargo can be unloaded or moved to its final destination.
Teacher's Assistant
Today Child Learning Center
Media, PA
06.2021 - 08.2021
- I worked closely conducting daily duties such as preparing and serving meals, changing diapers, writing daily reports, recording attendance, engaging in play, assisting to put children to sleep, and creating a safe environment.
- Providing support for the childcare teacher.
- Monitoring and supervising the children constantly.
- Assisting the childcare teacher in maintaining a safe and positive environment.
- Cultivating relationships with children, parents, and guardians.
- Preparing and serving meals and snacks.
- Greeting parents and addressing children by their names.
- Assisting in putting children to sleep.
Store Manager
CubeSmart Self Storage
- I was responsible for overseeing the daily operations of a storage facility while delivering exceptional customer service, maximizing occupancy, and ensuring the property is well-maintained.
- This role combines elements of sales, customer service, facility management, and administrative oversight.
- Customer Service & Sales: Greet and assist customers, recommend storage solutions, process rentals, and upsell products like boxes and insurance.
- Facility Management: Maintain a clean, secure, and well-functioning property through regular inspections and basic upkeep.
- Occupancy & Revenue: Monitor unit availability, collect payments, manage delinquencies, and follow auction procedures when necessary.
- Administrative Tasks: Maintain accurate records, manage accounts using company software, and submit reports to leadership.
- Marketing & Outreach: Promote the facility through local marketing, partnerships, and community engagement.
- Team Leadership: Train and supervise staff while ensuring top-notch service and compliance with policies.
Plater
Multi-Flex Plating Company
, PA
- Prevented installation errors by carefully measuring and cutting pieces to match work orders and site specifications.
- Inspected finished pieces, verified specifications, and assessed needs for machine adjustments to optimize products.
- Read production schedules to determine setups of equipment and machines.
- Immersed objects for coating and plating into cleaning solutions and sprayed objects with conductive solutions to prepare to plate.
- Inspected finished products for air bubbles, uneven coverage, or other nonconformances.
Education
Diploma -
Interboro High School
Prospect Park, PA06.2020
Some College (No Degree) - Kinesiology
Indiana University Of Pennsylvania
Indiana, PASkills
- Social Perceptiveness
- Critical Thinking
- Computer Skills
- Troubleshooting Skills
- Data Management
- Resourcefulness
- Customer service
Affiliations
Vice President of Omega Psi Phi
Timeline
Student Manager
Folger's After Dark
08.2023 - Current
Server
Merrill Gardens
06.2022 - 08.2023
Recovery Clerk
BJ'S WHOLESALE CLUB
03.2022 - 01.2023
Temperature Screener
GENERAL HEALTHCARE RESOURCES
08.2021 - 02.2022
Teacher's Assistant
Today Child Learning Center
06.2021 - 08.2021
Store Manager
CubeSmart Self Storage
Plater
Multi-Flex Plating Company
Diploma -
Interboro High School
Some College (No Degree) - Kinesiology
Indiana University Of Pennsylvania