Zaire McNeese
Virginia Beach,VA
Summary
Motivated and Eager Computer Science major with data analytical skills and solution-focused. Adept at using analytical skills, critical thinking, and strong communication ability. I am looking to obtain a career where I can apply my field of learning and skills at a dynamic and growing company.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Tier 1 Service Desk
SAIC
07.2024 - Current
- Respond promptly to incoming calls from users seeking technical assistance, listen to customer concerns to understand, diagnose, and resolve their issues.
- Troubleshoot and resolve basic hardware problems for desktops, laptops, printers, and peripherals.
- Provide support for standard software applications and operating systems .
- Assist users with software installations, updates, and configurations.
- Manage user accounts in Active Directory, troubleshoot login issues, and handle access permissions and security groups.
- Support mobile device setup and configuration, including email and VPN access.
- Create, document, and manage service tickets, including tracking status, detailing troubleshooting steps, and providing timely updates to users.
Seasonal Intern
NJM Insurance Group
06.2023 - 08.2023
- Worked within their Personal Lines, Business Processing Unit
- Served as a liaison between IT and business teams, translating business needs into technical requirements and conveying IT capabilities back to the business.
- Presented insight into what my fellow interns and I thought were beneficial for their Direct Mail program
Data Entry Specialist
Educational Testing Services(ETS)
05.2021 - 08.2021
- Accurately input and update student records in the database.
- Review and resolve discrepancies in student records to ensure accuracy and compliance.
- Initiate investigations for missing test materials or discrepancies in records.
- Verify the accuracy of data entries and cross-check with source documents.
- Identify and correct errors in records promptly to maintain data integrity.
Education
Bachelor of Science - Computer Science
Norfolk State University
Norfolk, VA05.2024
Skills
- C
- SQL
- C
- Unix
- MacOS
- Windows 10/11
- Microsoft Office Suite
- Active Directory
Certification
CompTIA Security+, 2024
Timeline
Tier 1 Service Desk
SAIC
07.2024 - Current
Seasonal Intern
NJM Insurance Group
06.2023 - 08.2023
Data Entry Specialist
Educational Testing Services(ETS)
05.2021 - 08.2021
CompTIA Security+, 2024
Bachelor of Science - Computer Science
Norfolk State University
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