Carlos Chavez
Vista,CA
Summary
Experienced data systems administrator with a successful history of managing server and network infrastructures in the United States Marine Corps. Committed to driving significant changes and delivering exceptional results in IT. Eager to leverage expertise for personal and professional growth in the industry. Currently pursuing an associate's degree in computer information systems and working towards Comptia Sec+ certification for skill enhancement.
Overview
9
9
years of professional experience
Work History
Tier 1 Service Desk Analyst
MCTSSA WSD C4 Plans
07.2024 - Current
- Created over 800 tickets in support of the Fleet Marine Force, providing solutions or proper elevation for over 120 tactical systems.
- Collaborated with Subject Matter Experts (SME's) to identify common trends and technical issues, enhancing resolution response time.
- Provided exceptional customer support through a multitude of unclassified and classified systems, by actively listening, comprehending concerns, and accurately identifying customer needs to deliver effective solutions.
Data Systems Administrator
United States Marine Corps
06.2016 - 06.2024
- Led a service helpdesk providing support to over 2000 end users, enabling them to carry out essential duties.
- Collaborated with a myriad of network supporting agencies on IT projects, which ensured the smooth operation of helpdesk and data administration, which provided essential support and advocacy to all Major Subordinate Elements.
- Administered and maintained multiple Windows servers, implemented VMWare and other virtual solutions, ensuring optimal performance and uptime.
- Managed Active Directory, Group Policy, and user permissions, coordinated the creation of over 2000 user accounts for multiple networks.
- Developed and executed training for JTCW configuration and operation for end users, enhancing their Command and Control (C2) abilities.
Education
AAS - Computer Information Systems
California Institute of Applied Technology
01.2026
Data Systems Supervisor Course - undefined
Marine Corps Communications Training Center
12.2023
Sergeants School - undefined
Marine Corps University
08.2022
Skills
- Server Management
- Troubleshooting
- Computer Skills
- Teaching
- Management
- Collaboration
- Technical support
- System administration
Security Clearance
Secret
Timeline
Tier 1 Service Desk Analyst
MCTSSA WSD C4 Plans
07.2024 - Current
Data Systems Administrator
United States Marine Corps
06.2016 - 06.2024
Data Systems Supervisor Course - undefined
Marine Corps Communications Training Center
Sergeants School - undefined
Marine Corps University
AAS - Computer Information Systems
California Institute of Applied Technology
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