Brooke Huff
Summary
Hard-working and passionate about learning about the Health and Safety field. Looking to gain further experience through internships in the occupational safety and health field. Wish to gain exposure and additional insight into various industries to learn exactly what industry is the best fit.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tier 1 Service Desk Analyst
Business Operational Concepts
03.2021 - Current
- Interacted via telephone, email, and chat with customers to identify and diagnose technical issues and problems
- Assisted users in the installation and configuration of various software applications
- Provided technical support to customers via phone, email, and remote tools
- Provide first-level troubleshooting support, problem resolution, and walk the user through a series of steps to determine the nature of the problem
- Create, update, and resolve tickets.
Customer Service Representative
First National Bank
09.2020 - 01.2021
- Addressed customers courteously using suitable methods and problem-solving skills
- Displayed strong organizational skills while managing multiple projects simultaneously
- Performed data entry tasks accurately and in a timely manner
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
Website Developer Intern
Bashlin Industries
12.2019 - 05.2020
- Help manage the company website, including modifications of graphics, themes, and product updates
- Create organized excel spreadsheets to keep products and prices updated
- Work closely with the company Werkbot to help improve Bashlin's website and give suggestions on how to improve user's experience
- Collaborated closely with project managers to ensure timely delivery of projects
- Monitored website performance metrics such as page load times and uptime statistics regularly.
Deployment Technician
Business Operational Concepts
08.2019 - 10.2019
- Managed the company deployment of all new laptops to employees, including transferring user data, training, and configuration
- Assisted employees with computer issues (printer issues, login issues, lost data, and internet connectivity issues)
- Assisted with the installation of hardware and software components necessary for successful deployments
- Set up equipment for employee use, performed and ensured proper installation of cables, operating systems, and appropriate software
- Maintained an inventory of hardware components used in deployments
- Created detailed documentation of all installations, configurations, and maintenance activities.
Information Technology Intern
Business Operation Concepts
05.2019 - 08.2019
- Received a Tier 4 SSBI Public Trust Clearance active till 2024
- Worked closely with senior engineers to configure and set up Cisco servers.
Retail Sales Associate
Guess Factory
10.2018 - 05.2019
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude
- Provided friendly and knowledgeable assistance to customers on the sales floor
- Developed strong interpersonal skills to effectively communicate with customers and coworkers
- Maintained cleanliness of work areas throughout shift according to company standards
- Demonstrated excellent organizational skills while stocking shelves and arranging displays
- Used POS system to process sales and refund transactions
- Assisted in training new employees on proper use of equipment and safety protocols.
Education
Master of Science - Safety, Security, And Emergency Management
Eastern Kentucky University
Richmond, KY05.2024
Bachelor of Science - Management Information Systems
Slippery Rock University of Pennsylvania
Slippery Rock, PA05.2020
Skills
- Technical Support
- Proficient in Microsoft Word, PowerPoint, and Excel
- Excel in planning, prioritizing, and time management
- Organized
- Comfortable working in a team or independently
- Verbal and Written Communication
- Complex Problem-Solving
Certification
University Certificate in Occupational Safety
Timeline
Tier 1 Service Desk Analyst
Business Operational Concepts
03.2021 - Current
Customer Service Representative
First National Bank
09.2020 - 01.2021
Website Developer Intern
Bashlin Industries
12.2019 - 05.2020
Deployment Technician
Business Operational Concepts
08.2019 - 10.2019
Information Technology Intern
Business Operation Concepts
05.2019 - 08.2019
Retail Sales Associate
Guess Factory
10.2018 - 05.2019
Master of Science - Safety, Security, And Emergency Management
Eastern Kentucky University
Bachelor of Science - Management Information Systems
Slippery Rock University of Pennsylvania
University Certificate in Occupational Safety
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