Zaitthy Monge
Providence,RI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Diligent College Student focused on becoming a Nurse and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
10
10
years of professional experience
Work History
Patient Financial Services Representative
Orlando Health Hospital
Kissimmee, FL
12.2023 - 04.2025
- Meet with patients and families in the ER to explain financial obligations.
- Verify insurance eligibility, benefits, and authorization requirements.
- Discuss estimates of charges and expected out-of-pocket costs.
- Provide guidance on Orlando Health’s Financial Assistance Program and payment plan options.
- Assist uninsured or underinsured patients in applying for Medicaid or other public assistance programs.
- Collect deposits, copayments, or set up payment arrangements.
- Document patient conversations and financial status in the electronic health record system.
- Collaborate with registration, case management, and clinical teams to ensure smooth patient flow.
- Maintain knowledge of hospital billing policies, compliance, and confidentiality requirements.
Patient Care Coordinator (Remote)
Orlando Health Physician Associates
Orlando, FL
02.2023 - 12.2024
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Completed insurance verifications and claim forms for patient intake and processing.
- Reported liabilities and risk management concerns to supervisor for review.
- Created and distributed instructional materials to support training sessions.
- Assisted with the development of online learning platforms.
- Resolved any issues that arose in the classroom setting.
- Participated in meetings related to curriculum development.
- Analyzed survey results to identify areas needing improvement.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
General Manager
Marcos Pizza Franchising, Broomfield
Orlando, FL
10.2019 - 01.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Patient Care Coordinator
Walgreens Boots Alliance
Orlando, FL
02.2020 - 11.2021
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Maintained accurate medication records for each patient.
- Communicated effectively with physicians, pharmacists and other healthcare professionals regarding medication administration issues.
- Ordered drug supplies from pharmacy as needed for patient care needs.
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Evaluated medical insurance details and informed patients of uncovered fees.
- Answered phone calls and took messages for staff members.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Lead Lifeguard
Universal Studios
Orlando, FL
03.2017 - 12.2019
- Ensured safety of patrons by monitoring activities in pool area and enforcing rules; assisted in emergency situations.
- Conducted daily maintenance checks of lifeguard equipment, pool chemicals, and first aid supplies.
- Trained new lifeguards in safety procedures, accident prevention, rescue skills, and CPR and AED certification.
- Supervised staff members to ensure proper operation of facility, including attendance tracking and shift scheduling.
- Maintained accurate records of accidents or incidents occurring at the pool.
- Developed lesson plans for swim classes based on individual student needs.
- Participated in team meetings and provided feedback on improvements needed for operations.
- Assessed emergency situations quickly while remaining calm under pressure; administered first aid when necessary.
Dental Office Assistant
Conway oaks Dental
Orlando, FL
10.2015 - 11.2017
- Provided administrative support to the dental team including filing, scheduling appointments and answering telephones.
- Maintained cleanliness of dental instruments and equipment before and after each patient visit.
- Helped maintain a safe environment for patients by adhering to infection control protocols.
- Ensured that all patient records were updated accurately according to HIPAA regulations.
- Ordered supplies for the dental office when needed and restocked shelves accordingly.
- Answered any questions or concerns raised by patients related to their treatment plan or billing issues.
- Monitored expiration dates on all medications stored in the office and disposed of expired items appropriately.
- Scheduled follow-up visits for patients based on doctor's orders or patient requests.
Skills
- Healthcare Operations
- Patient Relations
- Insurance Verification
- HIPAA Compliance
- Office Administration
- Organizational Standards
- Patient Care Coordination
- New Hire Training
- Customer Service
- Regulatory Compliance
- Relationship Building
- Organizational Skills
Languages
Spanish
Professional Working
References
References available upon request.
Dylan DeSantiago
District manager for Marcos pizza
Email: Dylandesantiago108@gmail.com
Phone number: (321) 948-4502
Leticia Valdes
Supervisor for Orlando Health ER
Email: lunamai1974@gmail.com
Phone number: (407) 848-0097
Jenly Gonzalez Pagan
2nd Supervisor for Orlando Health ER
Email: Jenly_dr33@hotmail.com
Phone number: 407-733-9291
Timeline
Patient Financial Services Representative
Orlando Health Hospital
12.2023 - 04.2025
Patient Care Coordinator (Remote)
Orlando Health Physician Associates
02.2023 - 12.2024
Patient Care Coordinator
Walgreens Boots Alliance
02.2020 - 11.2021
General Manager
Marcos Pizza Franchising, Broomfield
10.2019 - 01.2023
Lead Lifeguard
Universal Studios
03.2017 - 12.2019
Dental Office Assistant
Conway oaks Dental
10.2015 - 11.2017