Summary
Overview
Work History
Education
Skills
Timeline
RegisteredNurse

Zaiynab Rose

North Las Vegas

Summary

Dynamic professional with a proven track record at Amazon, specializing in customer service and inventory management. Achievements include enhancing productivity through strategic decision-making and active listening. Proficient in veterinary procedures and fostering team collaboration, consistently delivering exceptional support and effectively resolving customer issues. Career aspirations focus on leveraging these skills to drive operational excellence in future roles.

Overview

6
6
years of professional experience

Work History

Crets

Amazon
North Las Vegas
07.2022 - Current
  • Identified needs of customers promptly and efficiently.
  • Provided guidance to team members on how to handle difficult customer situations involving product returns.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Triaged products for functionality and assessed visible conditions to determine resale eligibility.
  • Inspected damaged goods prior to disposal or return to vendor.
  • Maintained accurate records of all returns processed in accordance with company policies and procedures.
  • Cleaned and disposed of boxes and packing material to maintain general housekeeping.
  • Reported discrepancies or product damages to maintain accuracy and efficiency goals.

Team Member

McDonald's Restaurant
Las Vegas
03.2019 - 10.2021
  • Assisted customers with product selection and ordering process.
  • Resolved customer issues promptly in a professional manner.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Monitored expiration dates on food items for freshness assurance.
  • Analyzed key performance indicators to identify effective strategies.

Education

High School Diploma -

Acceleration Academy
Las Vegas, NV
06-2024

Some College (No Degree) - Vet Assistant

Pima Medical Institute
Las Vegas, NV

Skills

  • Veterinary procedures
  • Animal care
  • Record keeping
  • Customer service
  • Team collaboration
  • Inventory management
  • Organization and time management
  • Multitasking
  • Decision-making
  • Good Telephone Etiquette
  • Active listening

Timeline

Crets

Amazon
07.2022 - Current

Team Member

McDonald's Restaurant
03.2019 - 10.2021

High School Diploma -

Acceleration Academy

Some College (No Degree) - Vet Assistant

Pima Medical Institute

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Zaiynab Rose