Zak Loiselle
Ashburnham,MA
Summary
Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success and safety of employees and customers. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Freight Associate
Home Depot
03.2022 - Current
- Assisted in unloading merchandise from delivery trucks while maintaining safety protocols to avoid workplace accidents.
- Oversaw staff and maintained efficiency in fast-paced environment.
- Maximized space and drove OSA within aisles by ensuring proper distribution and downstacking of product following Planogram.
- Compared shipping orders, purchase orders, and invoices against contents received to verify accuracy.
- Operated pallet jacks and forklifts to unload and store freight of varying weight and size.
- Trained new staff on job duties, company policies, and safety procedures (SOP) for rapid onboarding, and proper execution.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Crew Trainer
McDonald's
12.2018 - 11.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Overnight Baker
Demoulas Market Basket
01.2011 - 01.2016
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Operated and maintained bakery equipment, including ovens and mixers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Followed food safety standards when handling ingredients.
Education
Bachelor of Science Degree in Game Art -
Full Sail University
Winter Park, FL08.2018
Welding Certification -
Montachusett Technical Vocational High School
Fitchburg, MA06.2011
Skills
- Licensed machine operator: Reach Truck, Pacer, Order Picker, Fork Lift
- Team Oriented, and Safety Focused
- Empathetic and personable
- Time Management
- Motivational Leadership
- Issue Resolution
- Strategic Merchandising
- Attention to Detail
- Training Initiatives
- Operational Standards
- Staff Assignments
- Always willing to learn and develop
Accomplishments
- Employee of the Month/Freight Spotlight June 2022
- Recipient of awards for job performance and execution (Homer/Bravo awards)
- Supervised training and operation for 8 staff members.
Awards
- Employee of the Month/ Freight Spotlight June 2022
- Frequent Homer Awards/Bravos
Certification
- Servsafe Certified 2019-2021
- As stated prior certified for lift equipment operation
- SMAW Certified Welder 2011-2014
Timeline
Freight Associate
Home Depot
03.2022 - Current
Crew Trainer
McDonald's
12.2018 - 11.2021
Overnight Baker
Demoulas Market Basket
01.2011 - 01.2016
Bachelor of Science Degree in Game Art -
Full Sail University
Welding Certification -
Montachusett Technical Vocational High School
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