Zackaria Lowe
Bellevue,NE
Summary
Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
SKECHERS Retail
Gretna, Nebraska
01.2025 - Current
- Prepared staff work schedules and assigned team members to specific duties.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Coached and developed store associates through formal and informal interactions.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Bartender
The Max
Omaha, NE
05.2022 - Current
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
Senior Client Relationship Manager
Fiserv
Omaha, NE
09.2023 - 10.2024
- Provided strategic direction and guidance to clients on their financial objectives.
- Developed strong relationships with clients through effective communication and problem solving.
- Resolved complex issues between different clients while ensuring that all parties were satisfied with the outcome.
- Drove customer escalations to resolution by engaging directly with clients.
- Addressed inquiries from clients and department team members.
Shift Manager
Caddy's Kitchen & Cocktails
Council Bluffs, IA
01.2019 - 06.2022
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Provided coaching and guidance to team members when necessary to improve performance.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Managed daily cash intake by counting out registers and tabulating profits.
- Coached employees on interactions with customers to drive exceptional service.
- Documented receipts, employee hours and inventory movement.
Assistant Manager
Big Kel's Pizza & Wings
Council Bluffs, IA
06.2020 - 10.2021
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Communicated with managers from other departments to maintain transparency
- Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork
- Coordinated with other departments to ensure consistency.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
- Recruited and trained new employees to meet job requirements.
Customer Service Representative
Nelnet Business Solutions
Omaha, NE
11.2017 - 01.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
High School -
Beatrice High School
Beatrice, NE05-2015
Skills
- Data-driven decision-making
- Sales management
- Training and mentoring
- Account Management
- Customer Relations
- Customer Service
- Customer Billing
- Relationship Building
- Problem-Solving
- Self Motivation
Timeline
Assistant Store Manager
SKECHERS Retail
01.2025 - Current
Senior Client Relationship Manager
Fiserv
09.2023 - 10.2024
Bartender
The Max
05.2022 - Current
Assistant Manager
Big Kel's Pizza & Wings
06.2020 - 10.2021
Shift Manager
Caddy's Kitchen & Cocktails
01.2019 - 06.2022
Customer Service Representative
Nelnet Business Solutions
11.2017 - 01.2019
High School -
Beatrice High School