Zak Watchman
Kaysville,UT
Summary
Proven leader and effective communicator, adept at problem-solving and multitasking, with a track record of transforming operations at FedEx Ground by leading teams to exceed metrics. Skilled in management by having great communication and interpersonal skills, demonstrating the ability to work independently and mentor others for peak performance. Very competitive and strives for better and better performance daily and will look for opportunities to develop team members.
Overview
8
8
years of professional experience
Work History
Courier Agent
SAPA
Salt Lake City, UT
05.2024 - Current
- Efficiently deliver medical packages to patients in a timely manner
- follows all traffic and courier regulation laws to make the deliveries legal
- Patient customer service
Operations Manager
Fedex Ground
North Salt Lake, UT
01.2020 - 11.2023
- Efficiently managed 1 - 2 areas daily with 12 - 24 people on my team depending on if I was over multiple areas.
- Areas of operation I did, Loading, Unloads, Smalls, and Central Control
- Was put on failing sides/ areas solely to fix and get that side to hit all metrics while making their people an efficient team.
- Mainly ran an unload, helped push throughput and control the flow of the sort.
- Often filled in as the next position up which was area manager and ran whole wings and lead 3-6 operation managers when needed.
- Daily paperwork included emails, training packets for new hires, any documentation of package handlers from previous day, each trailer paperwork and end of day report.
Crew Trainer
McDonalds
Kaysville, UT
01.2016 - 05.2018
- Did all daily tasks as a crew member, cashier, grill or cafe/ window
- Trained all new crew members
Education
Davis High School
Kaysville, UT2018
Skills
- Working Independently
- Attention to Detail
- Problem-Solving
- Customer Service
- Driven/ Self motivated
- Multitasking
- Communication Skills
- Mentoring
- Training
- Management
Timeline
Courier Agent
SAPA
05.2024 - Current
Operations Manager
Fedex Ground
01.2020 - 11.2023
Crew Trainer
McDonalds
01.2016 - 05.2018
Davis High School