Zakaiya davis
Tallahassee
Summary
Results - driven manager with strong leadership, customer service , and operational management experience. Proven ability to supervise staff, manage cash operations, and ensure smooth daily workflow. Background in caregiving has strengthened patience, empathy, and attention to detail when supporting customers, clients, and team members. Delivering excellent customer service while maintaining a safe and organized environment
Overview
11
11
years of professional experience
Work History
Cashier Manager
Red Snapper Restaurant
Tallahassee, FL
08.2023 - 02.2026
- Supervised a team of cashiers to maintain efficient checkout operations and excellent customer service
- balanced registers and maintained accurate cash handling with minimal discrepancies
- Trained and mentored new staff members to improve team performance and service quality
- handled escalated customer issues and resolved concerns professionally
- assisted management with scheduling , daily reports, and store operations
Shift Manager
Wendys Fast Food
Tallahassee, FL
02.2023 - 03.2025
- Supervised daily operations, ensuring adherence to food safety and quality standards.
- Trained and mentored team members in customer service excellence and operational efficiency.
- Implemented inventory management strategies, reducing waste and optimizing supply levels.
- Coordinated shift schedules, balancing staff availability with peak service demands.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Analyzed sales trends, adjusting staffing levels and promotions to maximize revenue opportunities.
- Led initiatives to streamline workflows, resulting in improved service time and team morale.
Caregiver
Private Client
Tallahassee, FL/ Hollywood Fl
01.2019 - 03.2025
- Provide daily support and assistance with personal care and household tasks
- Maintain a safe , clean , and comfortable environment for the client
- Prepare meals and assist with daily routines
- Demonstrate patience, reliability, and strong, communication skills
- manage schedules and ensure client needs are met consistently
Cashier
ABC
Hollywood, FL
01.2022 - 02.2023
- Process 100+ customer transactions per shift using POS systems with high accuracy
- Handle cash, debit,credit, and digital payments while maintaining balanced cash drawers
- Provide friendly and efficient customer service to ensure a positive shopping experience
- Assist customers with product questions and store navigation
- Maintain a clean and organized check out area to improve efficiency and safety
- Support stocking , merchandising, and inventory task during slower periods
Shift Manager
Zaxbys Resturant
Tallahassee, FL
01.2015 - 06.2020
- Managed high- volume checkout lines during peak store hours
- Maintained accurate cash drawers and completed end-of-shift reconciliation
- assisted customers with purchases, refunds, and food inquiries
- stocked shelves and organized merchandise displays
- Assisted with opening and closing store procedures , including cash counts and reports
- Supervised and supported a team of cashiers to ensure smooth daily store operations
- Averaged to maintain a 60 second time stamp on drive through service time
Education
High School Diploma -
Ami Kids
Tallahassee, FL05-2015
Skills
- Cash Handling & Register operation
- POS Systems & Digital Payments & Register Balancing
- Inventory monitoring and restocking coordination
- Order taking & Transaction Accuracy
- Multitasking in Fast- Paced Environments
- Conflict resolution with customers , patients, or staff
- Team Leadership and Staff Support
- Training and mentoring new employees or caregivers
- Shift coordination and scheduling
- Delegating tasks and supervising duties
- Ensuring policy and procedure compliance
Timeline
Cashier Manager
Red Snapper Restaurant
08.2023 - 02.2026
Shift Manager
Wendys Fast Food
02.2023 - 03.2025
Cashier
ABC
01.2022 - 02.2023
Caregiver
Private Client
01.2019 - 03.2025
Shift Manager
Zaxbys Resturant
01.2015 - 06.2020
High School Diploma -
Ami Kids