Summary
Overview
Work History
Education
Skills
Certification
Timeline
Work Authorization
Personal Information
Work Authorization
Personal Information
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Zakaiya Williams

Baltimore,MD

Summary

Dedicated and versatile professional blending a diverse background in customer service, retail sales, and office administration with a passion for journalism and multimedia expertise. Possessing a solid foundation in editing, sound production, photography/videography, and social media marketing, adept at leveraging a dynamic skill set to create impactful content and engage audiences across various platforms. Proven ability to thrive in fast-paced environments, exhibiting adaptability and a strong commitment to achieving organizational goals. Seeking opportunities to channel creative storytelling, multimedia proficiency, and journalistic prowess into a role that fosters innovation and amplifies brand identity.

Overview

5
5
years of professional experience
1
1
Certificate

Work History

Brand Ambassador

American Eagle Outfitters, Inc
09.2022 - Current
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Communicated product information with confidence and educated consumers about company.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.

Server/Bartender Assistant

Camelback Resort
05.2023 - 08.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • RAMP Certified

Student Office Assistant

Morgan State University, Office of Undergraduate Admissions and Recruitment
09.2022 - 05.2023
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Restocked communal fridge, maintained break room and took out trash.
  • Maintained and updated office records, both digital and physical.
  • Delivered clerical support by handling range of routine and special requirements.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Organized events and meetings to maximize capacity and keep event venues running smoothly.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Collaborated with various departments to complete assigned tasks.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Managing office's social media accounts

Server/Hostess

Friendly's
01.2019 - 01.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.

Education

Bachelor of Science - Multimedia Journalism

Morgan State University
Baltimore, MD
05.2025

High School Diploma -

Pocono Mountain East Hs/Academy
Swiftwater, PA
11.2023

Skills

  • Cleaning Experience
  • Cash Handling
  • Flexibility
  • Serving Experience
  • POS
  • Video Production
  • Social Media Management
  • Adobe Photoshop
  • Adobe Premiere
  • Video Editing
  • Photography
  • Microsoft Excel (2 years)
  • Microsoft Office (2 years)
  • Adobe Illustrator
  • Marketing
  • Customer Service

Certification

  • RAMP License

Timeline

Server/Bartender Assistant

Camelback Resort
05.2023 - 08.2023

Brand Ambassador

American Eagle Outfitters, Inc
09.2022 - Current

Student Office Assistant

Morgan State University, Office of Undergraduate Admissions and Recruitment
09.2022 - 05.2023

Server/Hostess

Friendly's
01.2019 - 01.2023

Bachelor of Science - Multimedia Journalism

Morgan State University

High School Diploma -

Pocono Mountain East Hs/Academy

Work Authorization

Authorized to work in the US for any employer

Personal Information

Relocation: Anywhere

Work Authorization

Authorized to work in the US for any employer

Personal Information

Relocation: Anywhere

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Zakaiya Williams