Zakari Sharp
Fort Smith,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Chief
Servpro Of Fort Smith
3500 Jenny Lind
12.2022 - Current
- Managed team according to company standards and compliance requirements.
- Organized daily assignments for crew members, ensuring efficient use of time and resources.
- Trained all team members on key roles to maintain flexibility.
- Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
- Solved complex problems quickly through effective collaboration with team members from various departments and disciplines.
- Maintained high levels of productivity by setting clear expectations and monitoring progress throughout each project.
- Enforced strict safety protocols to protect crew members.
- Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.
- Played an integral role in the successful completion of numerous projects, meeting or exceeding all objectives within designated timeframes.
Valet Attendant
Choctaw Casino Resort- Pocola
3400 Choctaw Rd.
04.2022 - 12.2022
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Streamlined vehicle retrieval process for faster turnaround times, leading to increased guest loyalty.
- Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Followed all company policies and procedures regarding vehicle handling and key storage for maximum security measures.
- Ensured proper care of guest vehicles by adhering to strict driving guidelines and utilizing safety equipment when necessary.
- Collaborated with hotel front desk staff to ensure seamless arrival and departure experiences for guests.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Maintained cleanliness of valet area, contributing to a positive first impression for hotel guests.
- Demonstrated strong multitasking abilities while navigating busy work environments under pressure situations.
- Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
- Provided excellent customer service by promptly greeting guests and assisting with any inquiries or special requests.
Soft Count Clerk
Choctaw Nation & Resorts- Pocola
3400 Choctaw Rd.
08.2021 - 04.2022
- Optimized workflow efficiency within the team by proactively identifying areas for improvement in existing processes and implementing necessary changes where applicable.
- Enhanced team productivity by maintaining a well-organized workspace and promptly completing tasks.
- Reduced discrepancies by diligently comparing computer-generated reports with manual counts for verification purposes.
- Exceeded expectations in meeting deadlines for completion of daily tasks, contributing to overall operational success.
- Improved efficiency by accurately counting and verifying currency in a timely manner.
- Safeguarded company assets by strictly adhering to internal controls and procedures during the soft count process.
- Supported smooth operations within the department by effectively communicating with team members and supervisors about any issues or concerns that arose during the soft count process.
- Assisted with training new employees on soft count procedures, improving overall team performance.
- Fostered a positive working relationship with management, proactively addressing any concerns or discrepancies related to soft count operations in a timely manner.
Grocery Sacker
Cvs Grocery Store
Fort Smith, AR
11.2020 - 08.2021
- Efficiently separated and organized returned items, expediting restocking processes within various departments.
- Demonstrated adaptability by learning various department tasks to provide support as needed throughout the store.
- Assisted elderly or disabled customers with their groceries to their vehicles when necessary.
- Streamlined customer transactions by assisting cashiers with bagging during peak hours.
- Elevated overall shopping experiences through personalized interactions with each customer at checkout.
- Reduced cart clutter in the parking lot, ensuring timely retrieval and availability for customers.
- Supported team members in stocking shelves, ensuring product visibility and accessibility for shoppers.
- Increased checkout efficiency by promptly and accurately bagging groceries according to customer preferences.
- Promoted sustainability initiatives within the store by offering customers eco-friendly bagging options.
- Ensured optimal product quality by properly handling perishable items during the bagging process.
- Improved customer satisfaction by consistently providing friendly and efficient bagging services.
- Participated in team meetings for continuous improvement of performance metrics.
- Collaborated cross-functionally with other departments during promotional events or sales.
- Assisted in maintaining a clean and well-organized store environment for a positive shopping experience.
- Provided exceptional customer service, addressing questions or concerns regarding products or store policies.
- Contributed to a positive work environment through proactive communication and collaboration with colleagues.
Education
Pre-Law
Grand Canyon High School
Grand Canyon, AZCriminal Justice
Kiamichi Technology Center - Poteau
Poteau, OK05.2021
High School Diploma -
Pocola High School
Pocola, OK2021
Skills
- Training and mentoring
- Performance Improvements
- Mechanical Troubleshooting
- Crew Leadership
- Team Development
- Crew Supervision
- Staff Training
- Emergency operation plan development
- Technical problem solving
- Safety inspection
- Incident Management
- Schedule Management
- Maintenance recordkeeping
- Rule Enforcement
Accomplishments
Between my education and work experience, I have been certified in various fields and collected many certifications. These certifications show that I can learn and focus on whatever skills are needed to complete any task when given training, and I aim to meet standards beyond what I have been directly taught.
Certification
Water certified license was given to me recently by the IICRC. This accomplishment shows I can learn quickly and aim to serve others as well as having great respect and a need to continue learning and completing tasks and beyond that are given to me.
Additional Information
What I have learned in customer service is it is important to serve those that you work with, along with guests or clients. I wish to serve others as a great leader would. I have been out in situations that have tested far beyond what I knew I was capable of, however, they have helped me realize that staying calm during hard situations can elevate workplace performance.
"Leadership is action, not position" - Donald H. McGannon”
Timeline
Crew Chief
Servpro Of Fort Smith
12.2022 - Current
Valet Attendant
Choctaw Casino Resort- Pocola
04.2022 - 12.2022
Soft Count Clerk
Choctaw Nation & Resorts- Pocola
08.2021 - 04.2022
Grocery Sacker
Cvs Grocery Store
11.2020 - 08.2021
Pre-Law
Grand Canyon High School
Criminal Justice
Kiamichi Technology Center - Poteau
High School Diploma -
Pocola High School