Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Zakaria Hamimid

CASA GRANDE,AZ

Summary

Motivated professional with a strong background in customer service and sales. Adept at building meaningful relationships with customers, problem-solving, and maintaining organization. Skilled in managing sales pipelines, multitasking, and staying composed in high-pressure situations. Exceptional communication skills enable connection with individuals and adaptability to various scenarios, ensuring an exceptional customer experience every time. Tech-savvy, proficient in MS Office and Salesforce, and equipped with management training. Self-motivated, capable of working independently, and consistently focused on achieving results.

Overview

20
20
years of professional experience

Work History

Accountant Lead Development Representative

Intuit
12.2023 - Current
  • Identifying client needs: LDRs identify the needs of clients and schedule appointments.
  • Making outbound calls: LDRs make outbound phone calls to potential leads.
  • Confirming appointments: LDRs contact clients before appointments to confirm them.
  • Meeting goals: LDRs work towards individual and team goals on a daily, weekly, monthly, basis

Assistant Branch Manager

Enterprise Rent-A-Car
09.2021 - 10.2023
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.

Banquet & Restaurant Manager

Sheraton Hotel & Suites Tucson
01.2020 - 01.2021
  • Manages restaurant and works with banquet sales directors and chefs to ensure that all of the terms of a contract are met and that guests receive the highest quality in food service and overall experience.

Food and Beverage Manager

Epcot at Walt Disney world (WDW)
02.2016 - 06.2019
  • In charge of three Restaurants in Epcot at Walt Disney world
  • Two fine Dining and one casual Quick service.

OPC Timeshare Marketing Coordinator

Vacation Villas Resort
10.2015 - 02.2016
  • Presents and arranges timeshare tour promotion to qualified guests using selling transactions on exchange of their time by phone or face to face.

Food and Beverage Lead Server/Cashier

Epcot at Walt Disney world (WDW)
02.2005 - 03.2015
  • Ensure that WDW guests have an enjoyable and a memorable dining experience by providing the best quality of customer service.

Education

BA Hospitality Management -

ITHT Institute of Tourism

Skills

    • Customer Service
    • Active Listening
    • Critical Thinking
    • Computer Proficiency
    • Complaint Handling/Resolution
    • Scheduling
    • Follow-up skills
    • Building & Maintaining Customer Relationships
      • Managing Sales Pipelines & Meeting Targets
      • Problem Solving & Conflict Resolution
      • Project Management & Process Improvement
      • Clear & Effective Communication
      • Adaptable & Organized
      • Proficient in MS Office, Salesforce, POS Systems
      • Management Training & ServSafe Certified

Accomplishments

  • Consistently meet or exceed weekly customer-facing time targets, maintaining strong engagement.
  • Exceeded monthly quota 8 times out of 10 as an Accountant LDR at intuit
  • AZ All Stars; 5 times top performer rewards
  • Attend Monthly events for top sale performance 12 month in a row
  • Promoted to assistant manager in enterprise rent a car in less than 10 month and assisted with training and supervision of press operators.
  • Increased profits by $20.000 without reducing customer satisfaction rates in one month.

Languages

Arabic
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual
Spanish
Full Professional
German
Elementary

Timeline

Accountant Lead Development Representative

Intuit
12.2023 - Current

Assistant Branch Manager

Enterprise Rent-A-Car
09.2021 - 10.2023

Banquet & Restaurant Manager

Sheraton Hotel & Suites Tucson
01.2020 - 01.2021

Food and Beverage Manager

Epcot at Walt Disney world (WDW)
02.2016 - 06.2019

OPC Timeshare Marketing Coordinator

Vacation Villas Resort
10.2015 - 02.2016

Food and Beverage Lead Server/Cashier

Epcot at Walt Disney world (WDW)
02.2005 - 03.2015

BA Hospitality Management -

ITHT Institute of Tourism
Zakaria Hamimid