Zakaria Hasani
Aurora,CO
Summary
Dynamic professional with extensive experience at Federal Express as a Ramp Agent, excelling in loading and unloading cargo while ensuring safety compliance. Proven leadership as a Customer Care Team Lead at Walmart, enhancing service efficiency and fostering teamwork. Skilled in problem-solving and aircraft marshalling, committed to operational excellence and security awareness.
Overview
2026
2026
years of professional experience
Work History
Ramp Agent
Federal Express
- Loaded and unloaded cargo from aircraft, ensuring compliance with safety protocols.
- Operated ground support equipment to facilitate efficient aircraft servicing.
- Coordinated baggage handling processes to optimize turnaround times.
- Conducted pre-flight inspections on equipment, enhancing operational reliability.
- Collaborated with team members to streamline loading procedures, enhancing workflow consistency.
Customer Care Team Lead
Walmart
- Led customer service team, ensuring high-quality support and satisfaction.
- Trained new team members on policies, procedures, and best practices.
- Resolved complex customer issues, enhancing overall service efficiency.
- Monitored team performance metrics to identify improvement areas.
- Fostered a positive work environment, encouraging teamwork and communication.
Unarmed Security Guard
American Guard Services
09.2024 - Current
- Supervised premises to deter unauthorized entry and maintain personnel and property safety.
- Conducted regular patrols to identify and address potential security risks or irregularities.
- Responded swiftly to alarms, incidents, and emergencies while maintaining clear communication with dispatch.
- Maintained accurate logs of daily activities, incidents, and observations for reporting purposes.
- Collaborated with law enforcement during investigations or emergency situations as needed.
- Provided exceptional customer service by addressing inquiries and offering assistance to guests and staff.
Education
High School Diploma - American History& And Diesel Mechanic
Aurora Central High School
Aurora, CO05.2024
Skills
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshalling
- Heavy lifting
- Baggage handling
- Safety procedures compliance
- Aircraft tug operation
- Customer service
- Ramp security
- Team leadership
- Crew assistance
- Dependable and responsible
- Ground support services
- Security awareness
Languages
English
Professional Working
Swahili
Full Professional
Timeline
Unarmed Security Guard
American Guard Services
09.2024 - Current
Ramp Agent
Federal Express
Customer Care Team Lead
Walmart
High School Diploma - American History& And Diesel Mechanic
Aurora Central High School