Zakariya Umar
Saint Paul,MN
Summary
Dedicated security contractor skilled in effective communication and customer service. Proven ability to train staff and manage operations efficiently, ensuring safety and compliance.
Overview
5
5
years of professional experience
Work History
Security Contractor
GardaWorld Security
Minneapolis, Minnesota
03.2023 - 11.2026
- Conducted regular patrols to ensure safety and compliance with security protocols.
- Assisted in training new staff on security procedures and emergency protocols.
- Collaborated with law enforcement during investigations and incident reports.
- Communicated effectively with clients to address security concerns and updates.
Parking Attendant
Keefe Company Parking
Saint Paul, MN
01.2022 - 01.2023
- Managed parking lot operations to ensure efficient space utilization.
- Assisted customers with parking inquiries and directions promptly.
- Conducted regular inspections of parking facilities for cleanliness and safety.
- Operated payment systems and processed transactions accurately.
- Trained new staff on company policies and customer service standards.
- Resolved customer complaints with professionalism and courtesy.
Customer Service Representative
Walmart
Roseville, Minnesota
01.2022 - 01.2023
- Assisted customers with product inquiries and service-related issues.
- Managed customer accounts and updated information in the database.
- Resolved complaints and escalated issues to appropriate departments as needed.
- Utilized CRM software to track customer interactions and follow-ups.
Education
Associate of Science - Econometrics And Quantitative Economics
Augsburg University
Minneapolis, MN07-2028
High School Diploma -
Central Senior Highscool
Saint Paul 06-2024
Skills
- Data analysis
- Customer service
- Project management
- Effective communication
- Team collaboration
- Problem solving
Timeline
Security Contractor
GardaWorld Security
03.2023 - 11.2026
Parking Attendant
Keefe Company Parking
01.2022 - 01.2023
Customer Service Representative
Walmart
01.2022 - 01.2023
Associate of Science - Econometrics And Quantitative Economics
Augsburg University
High School Diploma -
Central Senior Highscool