Zakary Mikdad
Denver,CO
Summary
Dynamic and organized server with extensive wine knowledge and a genuine appreciation for hospitality, honed at Hillstone and Quality Italian. Proven ability to cultivate exceptional customer experiences and foster teamwork in fast-paced environments, enhancing guest loyalty and satisfaction. Committed to maintaining high standards of service and efficiency while training new team members.
Overview
20
20
years of professional experience
Work History
Server
Quality Italian
Denver, CO
09.2021 - Current
- Cultivated exceptional customer experiences in a high-volume dining environment.
- Facilitated teamwork during peak periods to create a cooperative atmosphere that boosted overall productivity.
- Established lasting connections with regular patrons through dedicated hospitality initiatives that increased customer loyalty.
- Maintained extensive menu expertise to address customer questions regarding sourcing and cooking techniques.
Server/Restaurant Operations Manager
Hillstone Restaurant Group - Cherry Creek Grill
Denver, CO
02.2017 - 03.2020
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, allergy concerns and cooking methods.
- Sincerely shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and have teams ready for each shift.
- Applied comprehensive knowledge of wine, liquor and beer to enhance guests' dining experience.
- Trained new team members on restaurant procedures, menu items, performance strategies and embracing the system.
- Cultivated warm relationships with regular guests.
- Encouraged strong communication, teamwork and a positive mental attitude throughout shifts.
- Oversaw rest-op management position from June 2018 thru March 2020.
- Performed weekly inventory and ordered all replacement dinnerware and glassware.
Server
The Original Pancake House - DTC
Greenwood Village, CO
03.2013 - 07.2016
- Consistently provided professional, friendly, engaging and attentive service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Skillfully guided guests through menu while demonstrating thorough knowledge and enthusiasm of food, beverages and ingredients.
- Routinely supported other areas of the restaurant as requested, including answering telephones, assisting hospitality and working private parties.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Received frequent guest compliments for going above and beyond normal duties.
Server/Bartender/Host
Cherokee Dining On 12th Avenue
Denver, CO
05.2006 - 10.2012
Education
Bachelor of Science - Metallurgical And Material Engineering
Colorado School of Mines
Golden, COHigh School Diploma -
Alameda High School
Lakewood, CO2006
Skills
- Committed team player
- Organized and efficient server
- Great prioritization skills
- Strong communication
- Extensive wine knowledge
- Genuine appreciation for hospitality
- Courteous, professional demeanor
- Thrives in fast-paced environment
- Flexible schedule capability
- Inventory management
Timeline
Server
Quality Italian
09.2021 - Current
Server/Restaurant Operations Manager
Hillstone Restaurant Group - Cherry Creek Grill
02.2017 - 03.2020
Server
The Original Pancake House - DTC
03.2013 - 07.2016
Server/Bartender/Host
Cherokee Dining On 12th Avenue
05.2006 - 10.2012
Bachelor of Science - Metallurgical And Material Engineering
Colorado School of Mines
High School Diploma -
Alameda High School