Zakary Cochenour
Management/Sales/Bartending
Hillsboro
Summary
Knowledgeable Manager and Employee Development Specialist at Multiamusement LLC, skilled in team leadership and performance management. Enhanced customer satisfaction through effective conflict resolution and mentoring, while controlling costs to boost profits. Proven ability to cultivate relationships and drive sales, ensuring high-quality service delivery and operational excellence.
Overview
22
22
years of professional experience
Work History
Manager/Employee Development Specialist
Multiamusement LLC
06.2020 - 12.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple daily, weekly and quarterly tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled product costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team performance.
Car Salesperson
Dennis Hyundai
11.2019 - 06.2020
- Improved the overall buying experience for each client by offering attentive support during test drives.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Completed registration paperwork and sales documentation.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Bartender
Multiamusement LLC
08.2013 - 11.2019
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
Dakota's Roadhouse
03.2007 - 08.2013
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Sorter
Airborne Express
07.2006 - 10.2006
- Adapted quickly to changes in workload demands or priorities, demonstrating flexibility in meeting shifting objectives while maintaining high-quality outcomes.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
- Recorded and tracked items sorted to confirm accuracy.
- Inspected items for damage or defects before sorting as part of quality control process.
- Utilized sorting systems to sort items fast and accurately.
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
Projectionist
Star Cinemas
06.2004 - 05.2006
- Quickly resolved any unexpected technical difficulties that arose during screenings, minimizing impact on audience enjoyment.
- Demonstrated professionalism by maintaining punctuality, reliability, and a high level of attention to detail in all tasks performed.
- Enhanced audience experience by ensuring proper projection alignment and focus during each screening.
- Inspected and prepared video tapes, discs and packages for movie screenings and maintained film print and soundtrack in best possible condition to optimize viewing.
Education
No Degree - Nursing
Wright State University
Dayton, OH 05.2001 -
High School Diploma -
Hillsboro High School
Hillsboro, OH 05.2001 -
Skills
Team leadership
Operations management
Decision-making
Performance management
Staff development
Customer service
Sales management
Safety procedures
Recruiting and interviewing
Inventory management
Multitasking
Timeline
Manager/Employee Development Specialist
Multiamusement LLC
06.2020 - 12.2025
Car Salesperson
Dennis Hyundai
11.2019 - 06.2020
Bartender
Multiamusement LLC
08.2013 - 11.2019
Bartender
Dakota's Roadhouse
03.2007 - 08.2013
Sorter
Airborne Express
07.2006 - 10.2006
Projectionist
Star Cinemas
06.2004 - 05.2006
No Degree - Nursing
Wright State University
05.2001 -
High School Diploma -
Hillsboro High School
05.2001 -