Zakayah Branigan
Las Vegas,NV
Summary
Seeking to work in a fast-paced environment to broaden skills in communication and multi-tasking in the customer service industry. Aims to be part of a great team of professionals and embrace change for the company's future.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Dottys Slots And Video Poker
Las Vegas, NV
02.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Bartender
Dottys
Las Vegas, NV, US
01.2023 - Current
- Manage inventory, optimize drink menu, and drive sales growth at Dottys. Implement cost-saving measures while maintaining high-quality beverage standards.
- Maintain impeccable bar cleanliness and organization at Dottys. Ensure compliance with health and safety regulations, preserving a spotless service environment.
- Craft innovative cocktails and elevate customer experience at Dottys. Boost beverage sales through expert recommendations and engaging service.
- Foster positive team dynamics, ensuring seamless coordination between bar and kitchen. Contribute to a cohesive work environment at Dottys.
Warehouse Associate
Amazon
Las Vegas, NV
11.2021 - 04.2022
- Receive and prepare inventory for delivery
- Use technology like smartphones and handheld devices to sort, scan, and prepare orders
- View prompts on screens and follow direction for some tasks
- Build, wrap, sort, and transport pallets and packages
- Receive truck deliveries
Data Entry, Call Center
Hi-Tek LV
Las Vegas, NV, US
09.2016 - 02.2017
- Verify and correct client information
- Organize, file, and record documents
- Providing excellent customer service while receiving inbound calls
- Making outbound calls to clients
- Transferring incoming calls to the appropriate department
Data Entry, CSR
Data Check
Paradise, NV, US
11.2015 - 08.2016
- Transfer any incoming calls to appropriate departments
- Complete outbound calls to clients
- Organizing files and collecting data to be entered into the computer.
- Update records for customers and employees on a daily basis
- Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data
Volunteer
Bennett Plaza
02.2014 - 05.2014
- Helped the elderly and disabled with cleaning apartment such as making beds, vacuuming, wiping/dusting surfaces, laundry, and replaced approved amenities (soap, tissue, towels)
- Assisted with paying bills, ordering transportation, and handling important calls from Doctors and/or Pharmacies.
- Cleaned safety bathroom by scrubbing cabinets, bathtubs, tile floors, and toilets.
- Checked all smoke detectors in home and Emergency strings for Immediate Help which was a safety guideline of the apartments.
Education
DIPLOMA - undefined
Odyssey Charter High School
Las Vegas, NV06.2016
Skills
- Data Entry
- Customer Service
- Call Center
- Communication
- Multi-tasking
- Inventory Management
- Problem Resolution
- Typing
- Adaptability
- Active Listening
Timeline
Assistant Manager
Dottys Slots And Video Poker
02.2025 - Current
Bartender
Dottys
01.2023 - Current
Warehouse Associate
Amazon
11.2021 - 04.2022
Data Entry, Call Center
Hi-Tek LV
09.2016 - 02.2017
Data Entry, CSR
Data Check
11.2015 - 08.2016
Volunteer
Bennett Plaza
02.2014 - 05.2014
DIPLOMA - undefined
Odyssey Charter High School