Zakayah Branigan
Las Vegas,NV
Summary
Seeking to work in a fast-paced environment to broaden skills in communication and multi-tasking in the customer service industry. Aims to be part of a great team of professionals and embrace change for the company's future.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Dottys Slots And Video Poker
02.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Bartender
Dottys
01.2023 - Current
- Manage inventory, optimize drink menu, and drive sales growth at Dottys. Implement cost-saving measures while maintaining high-quality beverage standards.
- Maintain impeccable bar cleanliness and organization at Dottys. Ensure compliance with health and safety regulations, preserving a spotless service environment.
- Craft innovative cocktails and elevate customer experience at Dottys. Boost beverage sales through expert recommendations and engaging service.
- Foster positive team dynamics, ensuring seamless coordination between bar and kitchen. Contribute to a cohesive work environment at Dottys.
Warehouse Associate
Amazon
11.2021 - 04.2022
- Receive and prepare inventory for delivery
- Use technology like smartphones and handheld devices to sort, scan, and prepare orders
- View prompts on screens and follow direction for some tasks
- Build, wrap, sort, and transport pallets and packages
- Receive truck deliveries
Data Entry, Call Center
Hi-Tek LV
09.2016 - 02.2017
- Verify and correct client information
- Organize, file, and record documents
- Providing excellent customer service while receiving inbound calls
- Making outbound calls to clients
- Transferring incoming calls to the appropriate department
Data Entry, CSR
Data Check
11.2015 - 08.2016
- Transfer any incoming calls to appropriate departments
- Complete outbound calls to clients
- Organizing files and collecting data to be entered into the computer.
- Update records for customers and employees on a daily basis
- Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data
Volunteer
Bennett Plaza
02.2014 - 05.2014
- Helped the elderly and disabled with cleaning apartment such as making beds, vacuuming, wiping/dusting surfaces, laundry, and replaced approved amenities (soap, tissue, towels)
- Assisted with paying bills, ordering transportation, and handling important calls from Doctors and/or Pharmacies.
- Cleaned safety bathroom by scrubbing cabinets, bathtubs, tile floors, and toilets.
- Checked all smoke detectors in home and Emergency strings for Immediate Help which was a safety guideline of the apartments.
Education
DIPLOMA - undefined
Odyssey Charter High School
Las Vegas, NV06.2016
Skills
- Data Entry
- Customer Service
- Call Center
- Communication
- Multi-tasking
- Inventory Management
- Problem Resolution
- Typing
- Adaptability
- Active Listening
Timeline
Assistant Manager
Dottys Slots And Video Poker
02.2025 - Current
Bartender
Dottys
01.2023 - Current
Warehouse Associate
Amazon
11.2021 - 04.2022
Data Entry, Call Center
Hi-Tek LV
09.2016 - 02.2017
Data Entry, CSR
Data Check
11.2015 - 08.2016
Volunteer
Bennett Plaza
02.2014 - 05.2014
DIPLOMA - undefined
Odyssey Charter High School
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