Zakea Joseph

The Care Specialist is a key member of the team responsible for delivering chronic care management to high-complexity patients. The Care Specialist primarily works in patients' homes and communities (90% of the time) and engages in virtual care (10% of the time). This role involves direct outreach to patients, guiding them through the enrollment process, facilitating virtual appointments with providers, and ensuring that patients adhere to care plans. By building relationships, coordinating care, and providing education, the Care Specialist plays a critical role in promoting health, preventing unnecessary hospitalizations, and improving patient outcomes.

• Provided direct personal care and support to clients in adherence with care plans.
• Assisted clients with daily living activities, enhancing overall quality of life.
• Monitored client health and reported changes to nursing staff promptly.
• Maintained accurate documentation of client progress and care provided.

• Facilitated patient registration and insurance verification processes efficiently.
• Assisted patients in navigating healthcare systems and addressing inquiries.
• Coordinated appointment scheduling to optimize provider availability.
• Utilized electronic health record (EHR) systems for accurate data entry.

• Assisted patients with appointment scheduling and insurance verification processes.
• Coordinated communication between healthcare providers and patients to enhance service delivery.
• Managed patient intake procedures to ensure accurate data collection and entry.
• Supported workflow improvements by identifying process inefficiencies within patient services.

• Led patient registration process, ensuring efficient intake and data accuracy.
• Mentored team members on best practices for insurance verification and eligibility checks.
• Streamlined appointment scheduling procedures, enhancing patient access and satisfaction rates.
• Analyzed workflow processes to identify areas for operational improvement and implement solutions.