Zakeeva Robinson
The Bronx,NY
Summary
Dedicated and empathetic Health care worker offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Patient Care Aide
Heart to Heart Home Care Agency
The Bronx, NY
12.2021 - 09.2022
- Provided direct patient care, such as helping with bathing, dressing, grooming and toileting.
- Assisted patients with mobility issues to move from bed to wheelchair or chair and back again.
- Recorded patient information accurately in electronic health records system.
- Observed changes in the condition of patients and reported them to supervisor or nurse on duty.
- Answered call lights promptly and responded appropriately to requests from residents, patients, families, visitors.
311 Service Representative
Kingstele services
Brooklyn, NY
08.2020 - 12.2021
- Provided customer service to citizens inquiring about city services and programs.
- Assisted callers with questions or concerns related to 311 services.
- Greeted customers in a friendly and professional manner over the phone.
- Responded to inquiries from various departments and organizations within the city government.
- Processed requests for information, referrals, reports, and complaints from citizens.
- Performed data entry tasks for tracking purposes using various software applications.
Medical Assistant
Womens Health OB
New York, NY
09.2017 - 06.2019
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Education
Associate of Science - Medical Assisting
Mandl School
New York, NY07-2016
Skills
- Typing Speed
- Appointment confirmation
- Telephone Etiquette
- Empathy and patience
- Data Entry
- Records Management
- Appointment Scheduling
- Phlebotomy Techniques
- Professionalism and Ethics
- Medical Terminology
- Patient Flow Management
- HIPAA Compliance
- Indirect Patient Care
Timeline
Patient Care Aide
Heart to Heart Home Care Agency
12.2021 - 09.2022
311 Service Representative
Kingstele services
08.2020 - 12.2021
Medical Assistant
Womens Health OB
09.2017 - 06.2019
Associate of Science - Medical Assisting
Mandl School
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