ZAKERRIA DORSEY
Birmingham
Summary
Dedicated Customer Service Specialist skilled in prioritizing and multi-tasking in fast-paced environments. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Wells Fargo
05.2022 - 12.2025
- Resolved customer inquiries and issues using effective communication skills.
- Identified fraudulent activities within submitted claims, escalating issues to relevant authorities for further investigation as needed.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Worked closely with customers to verify transactions when potential fraud was detected, maintaining trust while protecting their accounts from unauthorized access.
Customer Service Representative
Anfi
10.2021 - 05.2022
- Handled high-volume customer interactions with consistent satisfaction.
- Assisted with payments, billing, and setting up payment plans.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Troubleshot problems for callers and helped independently resolve common issues.
- Developed and maintained relationships with clients to ensure satisfaction and repeat business.
Team Leader
Kamtek
01.2019 - 10.2020
- Operated and supervised machining equipment safely.
- Inspected products and equipment for quality and efficiency.
- Organized workflows to meet strict production goals.
- Logged daily production activity and reported issues.
- Ensured team compliance with procedures and standards.
Education
High School Diploma -
Center Point High School
Center Point, AL05-2016
Skills
- Team building
- Customer service
- Critical Thinking
- Analytical problem solving
- Effective multitasking
- Calendar management
- Strong attention to detail
- Quickly adjusts to change
- Time Management
- Data documentation
Timeline
Customer Service Representative
Wells Fargo
05.2022 - 12.2025
Customer Service Representative
Anfi
10.2021 - 05.2022
Team Leader
Kamtek
01.2019 - 10.2020
High School Diploma -
Center Point High School