ZAKI AHMED
Kew Gardens,NY
Summary
Looking to utilize skills in customer service and working with computers as a Technical Support Specialist and looking to utilize my skills to further my career in information technology
Overview
15
15
years of professional experience
Work History
Programmer Analyst
Con Edison
02.2023 - Current
- Setting up desktops and laptops for new and existing employees
- Identifying hardware and software issues
- Running Remote Desktop checking for drivers, viruses, software updates
- Taking inventory of desktops, laptops, and peripherals
- Install Microsoft Office 365
- Desktop support windows 10
- Using ServiceNow for ticketing
- Troubleshooting software
- Fixing monitor issues for display not showing.
Computer Technician
Blackrock
12.2022 - 02.2023
- Setting up desktops and laptops for new and existing employees
- Identifying hardware and software issues
- Running Remote Desktop checking for drivers, viruses, software updates
- Taking inventory of desktops, laptops, and peripherals
- Install Microsoft Office 365
- Desktop support windows 10
- Using ServiceNow for ticketing
- Troubleshooting software
- Setting up dual monitor stations for staff
- Desktop support for trade floor for traders
- Fixing monitor issues for display not showing
- Keeping track of computers that don’t have network connectivity.
Windows Migration Technician
Stand8
10.2022 - 12.2022
- Setting up desktops and laptops for new and existing employees
- Installing and upgrading hardware, software, and operating systems
- Identifying hardware and software issues
- Running Remote Desktop checking for drivers, viruses, software updates
- Taking inventory of desktops, laptops, and peripherals
- Install Microsoft Office 365
- Desktop support windows 10
- Using ServiceNow for ticketing
- Troubleshooting software
- Setting up dual monitor stations for staff
- Shipping laptops to staff that work from home.
Pc technician
Teksystems
03.2022 - 10.2022
- Setting up desktops and laptops for new and existing employees
- Installing and upgrading hardware, software, and operating systems
- Identifying hardware and software issues
- Running Remote Desktop checking for drivers, viruses, software updates
- Taking inventory of desktops, laptops, and peripherals
- Install Microsoft Office 365
- Desktop support windows 10
- SSCM, security patching, antivirus installation
- Bit locker fix
- Break fix
- Active Directory for password resets
- Using ServiceNow for ticketing
- Troubleshooting software
- Setting up dual monitor stations for staff
- Shipping laptops to staff that work from home.
Mail processing clerk
USPS
06.2021 - 03.2022
- Maintaining records of incoming mail and package deliveries
- Sorting mail by hand into bins for proper delivery
- Possessing knowledge of postal regulations and requirements
- Use Microsoft Office Applications to track down packages for customers
- Install office 365.
Mobile Consultant
Best buy
04.2016 - 06.2021
- Tech support
- Ring up customers
- Sign customers for contracts for cell phones
- Applying screen protectors on cell phones
- Installing software, fix Wi-Fi on laptops, install drivers, replace hard-drive
- Install office 365.
Sales Associate
Staples
09.2014 - 01.2016
- Ring up customers
- Stock shelves
- Check inventory
- Bring in the pallets
- Install office 365.
Sales Rep
Boost Mobile
08.2014 - 09.2014
- Sign up customers for plans
- Sell customers accessories, phones
- Provide customers with upcoming deals.
Cashier
Toysrus
06.2013 - 12.2013
- Ring up customers
- Sign up customers for rewards, credit cards
- Sign up customers for protection plans
- Put games into the cases
- Put BlueRay DVD into cases
- Put Tablets into cases
- Restock games, cellphone, and game accessories.
Cashier
Jcpenney
10.2009 - 12.2010
- Ring up customers
- Retrieve online orders
- Return online orders
- Send online orders back to warehouse
- Scan morning shipments.
MIS Intern
Metroplus
07.2008 - 08.2008
- Fax papers
- Scan papers
- Fix computers
- Fix computer server rooms
- Install office 365.
Education
Bachelor of Science - Computer And Information Systems Security
Monroe College
The Bronx, NY06.2026
Skills
- MS Office
- Internet
- Adobe
Languages
English
Timeline
Programmer Analyst
Con Edison
02.2023 - Current
Computer Technician
Blackrock
12.2022 - 02.2023
Windows Migration Technician
Stand8
10.2022 - 12.2022
Pc technician
Teksystems
03.2022 - 10.2022
Mail processing clerk
USPS
06.2021 - 03.2022
Mobile Consultant
Best buy
04.2016 - 06.2021
Sales Associate
Staples
09.2014 - 01.2016
Sales Rep
Boost Mobile
08.2014 - 09.2014
Cashier
Toysrus
06.2013 - 12.2013
Cashier
Jcpenney
10.2009 - 12.2010
MIS Intern
Metroplus
07.2008 - 08.2008
Bachelor of Science - Computer And Information Systems Security
Monroe College
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