Zakia Barr
Orlando
Summary
Highly motivated professional with a strong work ethic, excellent interpersonal skills, and a proven ability to quickly learn and adapt in dynamic environments. Experienced in claims management, problem-solving, and providing exceptional support to clients and colleagues. Known for working independently, meeting deadlines efficiently, and taking on new challenges with enthusiasm. Committed to continuous growth and contributing value to any team or organization.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Claims Specialist
Sedgwick
Orlando
04.2025 - Current
- Manage and process FMLA, LOA, and STD claims, ensuring accuracy and compliance with federal and company guidelines.
- Provide employees with clear updates and resolutions on claim status, improving communication and satisfaction.
- Guide employees through claim filing processes, including required documentation and deadlines.
- Distribute critical information such as mailing addresses, fax numbers, and email contacts to support timely submission of medical documentation.
- Collaborate with internal teams to determine claim approvals and resolve escalated issues efficiently.
Call Center Representative
VaxCare
Orlando
02.2023 - 02.2024
- Ensured compliance with HIPAA while managing patient information.
- Accurately processed claims and appeals, reducing denials and accelerating payments.
- Collaborated with insurance reps to resolve escalated billing issues quickly.
- Managed patient payments and refunds, maintaining error-free medical records.
Call Center Representative
Concentrix
Orlando
11.2020 - 02.2023
- Consistently exceeded call speed, accuracy, and volume benchmarks.
- Delivered professional, empathetic service that improved customer retention.
- Guided customers through troubleshooting and service solutions, reducing repeat calls.
Cusomer Service Associate
Yonk Enterprise
Orlando
08.2018 - 11.2020
- Delivered exceptional front-line service, achieving 90%+ customer satisfaction.
- Handled transactions accurately while maintaining a friendly, efficient checkout experience.
- Built loyal customer relationships through personalized service.
Education
High School Diploma -
New Direction High School
Orlando, FL 08.2017 - 05.2021
Skills
- Customer Support & Conflict Resolution
- Claims Processing & Insurance Knowledge
- HIPAA Compliance
- Multi-System Navigation & Data Entry
- Payment Processing
- Strong Communication & Interpersonal Skills
Timeline
Claims Specialist
Sedgwick
04.2025 - Current
Call Center Representative
VaxCare
02.2023 - 02.2024
Call Center Representative
Concentrix
11.2020 - 02.2023
Cusomer Service Associate
Yonk Enterprise
08.2018 - 11.2020
High School Diploma -
New Direction High School
08.2017 - 05.2021