Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zakia Washington

Ft. Pierce

Summary

Adaptable professional with a proven track record in customer engagement and collaboration. Skilled in identifying process improvements and managing customer inquiries effectively, contributing to enhanced satisfaction and operational efficiency.

Overview

2
2
years of professional experience

Work History

Call Center Representative

Results Cx
11.2025 - 02.2026
  • Identified recurring issues in customer calls, contributing recommendations for process improvements.
  • Adapted to changing call volume demands while maintaining quality service standards.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.

Call Center Representative

Results CX
05.2025 - 09.2025
  • Conducted outbound calls to generate leads and promote services.
  • Assisted customers with inquiries, ensuring high levels of satisfaction.
  • Managed customer follow-ups to maintain engagement and drive sales opportunities.

Call Center Representative

Results Cx
10.2024 - 01.2025
  • Handled high volumes of inbound customer inquiries, ensuring timely and accurate responses.
  • Assisted customers with product information, account issues, and troubleshooting services.
  • Utilized CRM software to document interactions and track customer feedback effectively.
  • Collaborated with team members to resolve complex customer concerns promptly.

Call Center Representative

FoundEver
01.2024 - 04.2024
  • Utilized CRM software to track interactions and ensure accurate follow-up.
  • Managed high-volume inbound calls, resolving customer inquiries efficiently.

Education

Associate of Science -

Indian River State College
Ft. Pierce, FL
08-2026

Skills

  • Customer support
  • Data entry
  • Problem-solving skills
  • Positive attitude
  • Time management

Timeline

Call Center Representative

Results Cx
11.2025 - 02.2026

Call Center Representative

Results CX
05.2025 - 09.2025

Call Center Representative

Results Cx
10.2024 - 01.2025

Call Center Representative

FoundEver
01.2024 - 04.2024

Associate of Science -

Indian River State College