Zakia Wilson
Lexington,KY
Summary
Dependable and organized professional with experience in customer-facing roles.
Overview
9
9
years of professional experience
Work History
Babysitter
06.2017 - Current
- Provided babysitting services to families in my neighborhood and extended family.
- Followed schedules provided by parents and ran errands as needed.
- Watched over children and ensured their safety while their parents were out
Sales Lead
Journeys Kidz
Cincinnati, OH
03.2025 - 08.2025
- Promoted to sales lead for exceptional leadership, sales performance, and reliability; consistently ensured excellent customer service for families.
- Led and trained team members to exceed sales goals and foster a collaborative work environment.
- Implemented customer engagement strategies that strengthened brand loyalty and increased repeat business by 10%.
- Maintained operational standards and procedures in management's absence.
Sales Associate
Journeys Kidz
Cincinnati, OH
06.2024 - 03.2025
- Provided outstanding customer service by addressing client needs promptly and enhancing the overall shopping experience.
- Processed daily transactions accurately while ensuring compliance with company policies and procedures.
- Guided customers in product selection by providing knowledgeable recommendations to meet their needs.
- Maintained a clean and organized store environment by restocking displays and ensuring the backroom was orderly.
- Handled 10+ daily calls during the holidays, guiding customers to the right products and solutions.
Education
Bachelor of Science - Biology
University of Cincinnati
Cincinnati, OH05-2029
High School Diploma -
Walnut Hills High School
Cincinnati, OH05-2025
Skills
- Strong work ethic
- Strong work ethic
- Strong work ethic
- Strong work ethic
- Strong work ethic
- Strong work ethic
- Strong work ethic
- Strong work ethic
Timeline
Sales Lead
Journeys Kidz
03.2025 - 08.2025
Sales Associate
Journeys Kidz
06.2024 - 03.2025
Babysitter
06.2017 - Current
Bachelor of Science - Biology
University of Cincinnati
High School Diploma -
Walnut Hills High School