Zakira Flowers
Baltimore,MD
Summary
Medical professional with extensive experience in phlebotomy, specializing in mobile services. Known for precision and accuracy in specimen collection and handling, with focus on patient care and safety. Strong collaborator who adapts to dynamic healthcare environments, ensuring reliable and consistent results.
Professional mobile healthcare provider with strong commitment to delivering high-quality patient care. Skilled in venipuncture, specimen collection, and maintaining accurate patient records. Strong team player known for adaptability and achieving results in dynamic environments. Adept at building trust with patients and ensuring compliance with healthcare regulations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mobile Phlebotomist
Diamond Medical Labs
Baltimore, MD
09.2025 - Current
- Performed blood draws and sample collections at patient locations, ensuring comfort and safety.
- Maintained accurate records of patient interactions and specimen handling in electronic health systems.
- Educated patients on procedures and post-draw care to enhance experience and compliance.
- Collaborated with laboratory staff to troubleshoot issues related to specimen processing and transportation.
- Trained new phlebotomists on best practices for blood collection techniques and patient engagement strategies.
Phlebotomy Technician II - Site Lead
Quest Diagnostics
12.2021 - Current
- Supervised daily operations of the phlebotomy site, overseeing workflow, staff assignments, and patient volume to ensure efficient and timely service.
- Performed high-quality venipunctures, capillary draws, and specimen collections while maintaining patient safety, comfort, and privacy.
- Ensured adherence to all OSHA, CLIA, HIPAA, and infection control policies, maintaining a safe and compliant work environment.
- Monitored specimen labeling, processing, and transport procedures to reduce errors and maintain high-quality laboratory results.
- Conducted quality control checks, equipment maintenance, and inventory management, ensuring consistent availability of supplies and functional devices.
- Collaborated with nurses, laboratory personnel, and administrative staff to support patient flow and optimize site performance.
- Handled escalated patient issues, difficult draws, and complex situations with professionalism and strong problem-solving skills.
Assistant Phlebotomy Instructor
Rescuing Hearts Medical Training Center
02.2018 - 12.2021
- Submit all necessary grades, rosters, and exams to the Program Manager at the designated time.
- Accurately maintain attendance records on a daily basis.
- Have a reliable source of contact with each individual student in order to send urgent information.
- Teach with depth and accuracy all class materials as outlined in the syllabus and relates the instruction to careers and employer expectations.
- Grades examinations based upon course objectives and returns all assignments in a timely manner.
- Centrifuge and process specimen
- Perform phlebotomy procedures and demonstrate phlebotomy and HIPPA practices
Collection Technician
American Red Cross
01.2021 - 07.2021
- Safely drive ARC vehicles throughout the blood region to collection sites, set-up and tear down and provide other related donor and operation support. Function with team effort to ensure efficient donation process focused on donor and sponsor expectations.
- Load and unload materials while ensuring proper handling, temperature control, and secure storage.
- Follow assigned delivery routes, schedules, and protocols to ensure timely and accurate deliveries.
Lab Technician
CSL Plasma
02.2020 - 01.2021
- Receive, label and analyze samples (blood, toxic, tissue etc.)
- Design and execute laboratory testing according standard procedures, make observations and interpret findings
- Conduct experiments under defined conditions to verify/reject various types of hypotheses using refined scientific methods
- Organize and store all chemicals substances, fluids and compressed gases according to safety instructions
- Record all data and results in specified forms (paper and electronic) with accuracy and responsibility
- Maintain equipment and assist in ordering laboratory supplies
- Ensure that all safety guidelines are followed strictly at all times and maintain a clean and orderly environment
Phlebotomy Technician
Institutes Of Behavior Resources
01.2019 - 02.2020
- Arrange daily activities based on urgency of requests for fluid samples
- Identify patients and their personal information using their ID, documents or other means
- Determine the right venipuncture method based on patient age, health etc.
- Reassure patients and help them relax
- Find veins that are suitable for puncture
- Draw blood using sterilized needles, vials and other equipment
- Ensure optimal quality and quantity of samples
- Label samples correctly and send or deliver them for testing
- Answer patient questions and provide useful information
- Keep accurate records on fluid specimens and tests
- Adhere to all relevant health and safety standards while working
- Help with blood transfusions when needed
Patient Care Technician
University Of Md
01.2017 - 12.2018
- Provide direct patient care which includes bathing, making beds, feeding, oral hygiene, giving shampoos, turning and positioning patients, and the like. Initiates CPR procedures.
- Identify, record, and report overt findings to the Registered Nurse concerning the physical and mental condition of a patient.
- Assist nurses in assembling equipment and in performing various treatments and tests.
- Administer and change routine dressings to stage one and two wounds, surgical incisions, and peripheral IV sites after assessment by a Registered Nurse.
- Gather equipment required to, and initiates placement IV for the patient as directed by the registered nurse.
- Perform venipuncture for drawing blood samples and established IV access.
Education
High School Diploma - General Studies
Digital Harbor High School
Skills
- Basic IV
- Communication skills
- Laboratory experience
- Computer operation
- Specimen collection / processing
- Computer skills
- Phlebotomy
- Blood sampling
- Infection control
- Customer service
- Patient care
- ADLs
- Driving
- Time management
- HIPAA
- Venipuncture
- Organizational skills
- Experience administering injections
- Microsoft Excel
- Blood collection techniques
- Multitasking efficiency
- Sample and specimen collection
- Patient confidentiality
Certification
- Certified Phlebotomy Technician
- Driver's License
Timeline
Mobile Phlebotomist
Diamond Medical Labs
09.2025 - Current
Phlebotomy Technician II - Site Lead
Quest Diagnostics
12.2021 - Current
Collection Technician
American Red Cross
01.2021 - 07.2021
Lab Technician
CSL Plasma
02.2020 - 01.2021
Phlebotomy Technician
Institutes Of Behavior Resources
01.2019 - 02.2020
Assistant Phlebotomy Instructor
Rescuing Hearts Medical Training Center
02.2018 - 12.2021
Patient Care Technician
University Of Md
01.2017 - 12.2018
High School Diploma - General Studies
Digital Harbor High School