Zakiya Davis
Miami,FL
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
13
13
years of professional experience
Work History
Return Agent
Enterprise Rent-A-Car
Fort Lauderdale , FL
12.2021 - Current
- Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
- Remind the customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time, and turn them into lost and found.
- Advise and review rental charges, and provide an accurate receipt to the customer.
- Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank the customers using the prescribed dialogue.
- Inquire about service, satisfaction, and document dissatisfaction.
- Discreetly check vehicles for damage on incoming vehicles, and direct the customer to the counter for the completion of the damage/loss report.
- Use a proper statement to determine if the vehicle is being returned with a full tank of gas.
- Complete a service alert for any mechanical and/or body damage communicated by the customers.
- Identify vehicles that are on system hold for turnback, time or mileage, recall, or any other special lock, and verify their movement to the proper lot location.
- Identify and tag vehicles that have been flagged for grounding or preventative maintenance, and verify their movement to the proper lot location.
- Keep the lot organized for ease of access and traffic flow.
Ticketer
Downrite
Miami, FL
07.2020 - 10.2021
- Communicate with truck drivers, collecting tickets after every delivery.
- Supervise the area, making sure all trucks enter and exit the premises.
Driver
Hertz Car Rental
Miami, FL
12.2018 - 06.2020
- Performed minor vehicle maintenance tasks to prevent disruptions.
- Ensured vehicle cleanliness and performed regular maintenance checks.
- Reported any vehicle malfunctions or accidents immediately to management.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
Driver
Enterprise Rent-A-Car
Miami, FL
12.2011 - 12.2018
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Performed minor vehicle maintenance tasks to prevent disruptions.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Communicated effectively with dispatch and customers to provide status updates.
- Picked up clients from specific locations to transport and drop off at destinations.
Education
High School Diploma -
Corporate Academy South
Homestead, FL06-2011
Skills
- Quality control
- Active listening
- Task prioritization
- Coordination
- Empathy and patience
- Strong teamwork
- Product sales
- Follow-up skills
- Customer satisfaction measurement
- Customer service
- Decision-making
- Adaptive team player
Timeline
Return Agent
Enterprise Rent-A-Car
12.2021 - Current
Ticketer
Downrite
07.2020 - 10.2021
Driver
Hertz Car Rental
12.2018 - 06.2020
Driver
Enterprise Rent-A-Car
12.2011 - 12.2018
High School Diploma -
Corporate Academy South
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