Zakiya Hawkins
Jacksonville,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Metro by T-Mobile
Jacksonville, FL
03.2023 - 12.2023
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Maintained up-to-date knowledge of all products and services available through the company.
- Educated customers about product or service offerings meeting individual needs.
- Developed relationships with customers in order to increase sales opportunities.
Sales Representative
Tmoblie
Jacksonville, OR
09.2021 - 12.2022
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed key customer relationships to increase sales.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Maintained up-to-date knowledge of all products and services available through the company.
IT Technical Support Specialist
Concentrix
Jacksonville, FL
12.2021 - 07.2022
- Tracked progress of service requests using ticketing system while providing timely updates to customers.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
Sales Representative
Metro by T-Mobile
Jacksonville, FL
04.2019 - 11.2021
- Answered inquiries from prospective customers regarding features of products and services offered.
- Greeted customers to determine wants or needs.
- Reviewed monthly performance against targets set by management team.
- Provided technical support for customers using the company's products or services.
- Recommended changes in products and services based on customer feedback.
Education
Associate of Science - Business Administration And Management
Florida State College At Jacksonville
Jacksonville, FLSkills
- Product and Service Knowledge
- Sales Monitoring
- Team Motivation
- Problem-Solving
- Analytical and Critical Thinking
- Attention to Detail
- Customer Service
Certification
- Techinical certificate of business operations
- Technical certificate of business specialist
Timeline
Assistant Manager
Metro by T-Mobile
03.2023 - 12.2023
IT Technical Support Specialist
Concentrix
12.2021 - 07.2022
Sales Representative
Tmoblie
09.2021 - 12.2022
Sales Representative
Metro by T-Mobile
04.2019 - 11.2021
Associate of Science - Business Administration And Management
Florida State College At Jacksonville
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