Zakiya Thomas
Zephyrhills
Summary
Customer Service Representative with 4 years of experience in various customer-facing roles. Proven track record in managing customer inquiries, complaints, and insurance claims with accuracy and efficiency. Skilled in providing product and service information, maintaining high levels of professionalism and patience, and enhancing customer loyalty. Seeking to leverage these skills in a new Customer Service Representative role.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
Work History
Call Center Representative
Department of Children and Family Services
Tampa
09.2024 - Current
- Assisted clients with inquiries regarding services and resources for children and families.
- Documented case information accurately in the department's client management system.
- Communicated effectively with families to gather necessary information for support services.
Scan Packages
Walmart Sortation Center
01.2020 - Current
- Efficiently wraps and stages pallets, ensuring smooth workflow and meeting production targets consistently.
- Skillfully pulls pallets, contributing to the overall efficiency and productivity of the operations.
Customer Service Rep
Gc services
Lakeland
10.2021 - 05.2023
- At GC Services, as a Customer Service Representative, I was responsible for managing customer inquiries and complaints, providing product and service information, and resolving any emerging problems that customer accounts might face with accuracy and efficiency.
- I excelled at maintaining a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.
- I also processed orders, prepared correspondences, and fulfilled customer needs to ensure customer satisfaction.
- My role further involved liaising with the management team to stay updated on new products, services, and policies.
- In addition, I engaged in record-keeping of customer interactions, transactions, comments, and complaints.
Customer Service Representative
Results Companies
Lakeland
06.2020 - 08.2020
- Assisted clients in managing their healthcare by facilitating physician changes, enhancing their understanding of the healthcare system.
- Provided valuable information about medication and procedural costs, enabling informed decisions regarding healthcare expenditures.
Customer Service Representative
Manpower
Tallahassee
11.2018 - 06.2019
- Managed insurance claims, ensuring accurate and timely processing.
- Maintained member satisfaction by meticulously verifying the correctness of claim submissions.
Education
High School Diploma -
Kathleen High School
Lakeland, FLSkills
- Problem-Solving Abilities
- Excellent Communication Skills
- Multitasking
- Patience
- Active Listening
- Conflict Resolution
- Attention to Detail
- Customer Service
- Organization
- Communication
Timeline
Call Center Representative
Department of Children and Family Services
09.2024 - Current
Customer Service Rep
Gc services
10.2021 - 05.2023
Customer Service Representative
Results Companies
06.2020 - 08.2020
Scan Packages
Walmart Sortation Center
01.2020 - Current
Customer Service Representative
Manpower
11.2018 - 06.2019
High School Diploma -
Kathleen High School