Zakiya Wallace
Coral Springs
Summary
Compassionate Nursing Student experienced in acute care and patient-centered service environments. Delivered effective support to clinical teams through direct patient care and interdisciplinary collaboration while emphasizing patient safety and infection prevention. Focused on leveraging clinical knowledge and leadership skills to provide high-quality, evidence-based care.
Overview
5
5
years of professional experience
Work History
Nurse Extern
HCA Woodmont Hospital
10.2025 - Current
- Collaborate with registered nurses to deliver high-quality, patient-centered care in a fast-paced acute care environment.
- Perform clinical support duties including vital sign monitoring, specimen collection, EKG procedures, glucose testing, and documentation within the electronic medical record system.
- Observe, assess, and promptly communicate changes in patient condition to nursing staff to support timely clinical intervention.
- Assist patients with activities of daily living while promoting comfort, dignity, mobility, and safety.
- Adhere to infection prevention standards, patient safety protocols, and hospital regulatory guidelines.
Customer Service Advocate
Cigna
06.2024 - 08.2025
- Resolved complex patient concerns by utilizing strong problem-solving abilities and professional communication skills.
- Coordinated communication among patients, physicians, and pharmacies to align fertility treatment plans and medication delivery.
- Maintained accurate documentation and processed insurance, shipping, and payment information to support timely patient care.
- Managed sensitive patient information with a high degree of confidentiality and compliance with HIPAA regulations.
- Worked remotely from home to manage patient communications and services.
Customer Service Advocate
United Healthcare Group
01.2023 - 04.2024
- Delivered exceptional customer service by efficiently resolving patient inquiries and addressing administrative concerns.
- Educated members on healthcare benefits, online resources, and navigation of healthcare systems to improve patient accessibility.
- Assisted diverse patient populations in a high-volume environment with professionalism and empathy.
- Scheduled patient appointments and coordinated provider communications to ensure seamless continuity of care across healthcare services.
- Worked remotely to support healthcare communication efforts.
Customer Service Representative
CVS Health
10.2021 - 01.2023
- Supported members and healthcare providers with claims, eligibility, authorizations, and billing inquiries to enhance service experience.
- Achieved departmental performance metrics by prioritizing patient-focused service and effectively addressing customer needs.
- Provided comprehensive support to members and healthcare providers regarding claims, eligibility, authorizations, and billing inquiries.
- Managed high call volumes and sensitive healthcare information while organizing tasks to ensure timely and accurate service delivery.
- Provided services remotely to enhance client communication and accessibility.
Education
Nursing Program -
Galen College of Nursing
Pembroke Pines, FLHigh School Diploma -
J.P. Taravella High School
Coral Springs, FLSkills
- Patient Assessment & Safety
- Vital sign monitoring
- Specimen collection
- Basic Life Support
- EMR documentation
- HIPAA compliance
- Infection prevention
- Clinical judgment
- Interdisciplinary Team Collaboration
- Time Management & Multitasking
- Time Management & Multitasking
Volunteer Experience
Gift Presenter, Massey Yardley Chrysler & Jeep, 01/01/12, 12/31/14
Timeline
Nurse Extern
HCA Woodmont Hospital
10.2025 - Current
Customer Service Advocate
Cigna
06.2024 - 08.2025
Customer Service Advocate
United Healthcare Group
01.2023 - 04.2024
Customer Service Representative
CVS Health
10.2021 - 01.2023
Nursing Program -
Galen College of Nursing
High School Diploma -
J.P. Taravella High School