Zakiyaa Wilson
Tavares,USA
Summary
Highly productive and efficient Customer Service Specialist with a knack for critical thinking, problem-solving, and communication. Collaborates seamlessly and makes strategic decisions to drive business operations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Client Success and Finance Specialist-Hybrid
Patriot Pool and Spa
Oxford, FL
01.2023 - Current
- Efficiently troubleshot and solved customer issues to maintain service uptime.
- Assisted new customers in smoothly transitioning during the integration phase
- Addressed client concerns and challenges during regular follow-up calls
- Voiced customer concerns in company conversations about changes
- Provided mentorship to new staff, ensuring understanding of optimal methods for handling client accounts.
Client Care Specialist
Munchiechielnc
Port Charlotte, FL
10.2003 - Current
- Facilitated client progress toward independent living.
- Engaged in meal preparation, house cleaning, money management, etc.
- Dedicated efforts towards fostering community involvement
- Facilitated transactions and communications to meet others' goals within means
Education
Certification in Commercial Culinary Arts -
Charlotte County Vo Tech
01.2015
High school or equivalent - General Studies and Early Childhood Development
The Academy @Charlotte County Vo Tech
01.2004
Skills
- Decade of Customer Service Experience
- Mental Health Professional
- Skilled in Microsoft Word Applications
- Efficient Scheduling
- Accurate Payroll Management
- Inventory Management
- Team Development Experience
- Product Knowledge
- Administrative Front Desk Support
- Profitability Assessment Skills
- Sales Expertise
- Leadership Experience
- Conflict Resolution Skills
- Adapts Rapidly to New Information
- Embraces Challenges
- Optimistic Disposition
- Competent in Software Applications
Certification
Food Handler
Languages
- English - Fluent
Assessments
- Administrative assistant/receptionist – Proficient January 2023 Using basic scheduling and organizational skills in an office setting Full results: Proficient
- Call center customer service – Proficient October 2021 Demonstrating customer service skills in a call center setting Full results: Proficient
- Cleaner fit – Proficient December 2022 Measures the traits that are important for successful cleaners Full results: Proficient
- Customer focus & orientation – Proficient October 2023 Responding to customer situations with sensitivity Full results: Proficient
- Customer service – Proficient October 2024 Identifying and resolving common customer issues Full results: Proficient
- Work style: Reliability – Proficient December 2023 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
- Scheduling – Proficient October 2024 Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
- Sales skills – Proficient October 2024 Influencing and negotiating with customers Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Affiliations
- Sports Mom
- Personal Chef
References
References available upon request.
Timeline
Client Success and Finance Specialist-Hybrid
Patriot Pool and Spa
01.2023 - Current
Client Care Specialist
Munchiechielnc
10.2003 - Current
Food Handler
Certification in Commercial Culinary Arts -
Charlotte County Vo Tech
High school or equivalent - General Studies and Early Childhood Development
The Academy @Charlotte County Vo Tech
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