Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Shift LeaderCustomer Service RepresentativeCashierLine OperatorWork Type
Full TimeLocation Preference
RemoteHybridLocation: Bossier City, LA
Open to relocation: Yes
Open To Work
Jennifer Player
Bossier City,LA
Work Preference
Summary
Experienced customer service representative with over 13 years dedicated to enhancing customer satisfaction through strong communication and problem-solving abilities. Successfully led teams to streamline operations, resulting in improved service times and increased customer loyalty. Committed to creating a collaborative work environment that drives team performance and customer engagement. Open to relocation for career advancement.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Shift Leader
BOSSIER CITY-Wingstop
09.2022 - 07.2025
- Led shifts, optimizing operations for high customer satisfaction.
- Improved team performance, reducing service times.
- Trained staff in customer service and safety protocols.
- Resolved conflicts, enhancing workplace environment.
- Increased sales through effective team collaboration.
- Streamlined shift workflows, achieving noticeable reductions in service times and enhancing overall customer satisfaction.
Customer Service Representative
BOSSIER CITY-City tele coin
03.2018 - 05.2022
- Handled 100+ customer queries daily, boosting satisfaction and loyalty.
- Worked with team to streamline processes, cutting response time by 12%.
- Enhanced customer experience through effective communication.
- Utilized analytical skills to identify and resolve issues efficiently.
- Contributed to team goals by fostering a collaborative work environment.
- Utilized skills to pinpoint and resolve customer issues, contributing to a more efficient service process.
Cashier
Walmart Super Center-Shreveport, LA
06.2014 - 12.2016
- Processed transactions efficiently, enhancing customer satisfaction and reducing wait times.
- Managed cash register with accuracy, ensuring balanced daily reports and preventing discrepancies.
- Assisted customers with product inquiries, fostering a positive shopping experience.
- Collaborated with team to streamline checkout process, improving overall store efficiency.
- Resolved customer issues promptly, maintaining a high level of service quality.
- Provided exceptional customer service, building rapport and ensuring a welcoming environment for all shoppers.
Line Operator
Pilgrim Pride
10.2010 - 02.2014
- Operated production machinery ensuring adherence to safety and quality standards.
- Monitored assembly line processes for efficiency and compliance with operational guidelines.
- Collaborated with team members to streamline workflow, enhancing overall productivity.
- Conducted routine equipment inspections, identifying maintenance needs to minimize downtime.
Education
High school diploma - undefined
Benton High School
Benton, LA05-2006
Skills
POS system management
Sales strategies
Customer support and inquiries
Technical troubleshooting
Excel data analysis
Supervision and leadership
Cash handling expertise
Effective communication skills
Retail sales techniques
Decade of customer service experience
Client information delivery
Register operation skills
Dining industry experience
Shift leadership abilities
Office software proficiency
Typing accuracy
Certification
Driver's License
Timeline
Shift Leader
BOSSIER CITY-Wingstop
09.2022 - 07.2025
Customer Service Representative
BOSSIER CITY-City tele coin
03.2018 - 05.2022
Cashier
Walmart Super Center-Shreveport, LA
06.2014 - 12.2016
Line Operator
Pilgrim Pride
10.2010 - 02.2014
High school diploma - undefined
Benton High School