Summary
Overview
Work History
Education
Skills
Timeline
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ZaKiyah Brown

ZaKiyah Brown

Greenville,SC

Summary

Dynamic and motivated Shift Leader at Panda Express with a strong focus on team leadership and customer service. Proven ability to train and inspire staff while maintaining high standards in cash handling and operational efficiency. Recognized for enhancing workplace culture and achieving departmental goals through strategic thinking and effective communication.

Overview

5
5
years of professional experience

Work History

Shift Leader

Panda Express
05.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.

Restaurant Hostess

Japan Express
08.2023 - 09.2024
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Barista Trainer

Starbucks
11.2020 - 03.2024
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.
  • Trained new employees in groups and in one-on-one scenarios.
  • Handled cash and processed payments accurately to avoid errors.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.

Restaurant Hostess

TGI Fridays
08.2020 - 02.2021
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.

Cashier

Marshalls & HomeGoods
09.2020 - 11.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs..
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Greenville Technical College
Greenville, SC

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Training assistance
  • Team motivation
  • Motivational leadership
  • Assigning work
  • Inventory counts
  • Strategic thinking
  • Employee recognition
  • Resource management

Timeline

Shift Leader

Panda Express
05.2024 - Current

Restaurant Hostess

Japan Express
08.2023 - 09.2024

Barista Trainer

Starbucks
11.2020 - 03.2024

Cashier

Marshalls & HomeGoods
09.2020 - 11.2020

Restaurant Hostess

TGI Fridays
08.2020 - 02.2021

Greenville Technical College

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