Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zakiyyah Elahi

Vallejo,CA

Summary

Adept at managing high-stress situations and coordinating seamless dispatch operations, my tenure at Gateway Transportation honed my critical thinking and dispatch software proficiency. Demonstrated excellence in fostering customer relationships and enhancing operational efficiency, ensuring compliance and promoting positive work environments across Mobile System Wireless locations.

Overview

24
24
years of professional experience

Work History

Dispatcher

Gateway Transportation
San Francisco, CA
04.2019 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Caregiver

Tailored Living Choices
Napa Ca
09.2010 - 09.2019
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

District Manager

Mobile System Wireless
Santa Rosa, CA
07.2000 - 09.2007
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.

Education

Associate Of Science - Business Administration

Napa Valley College
Napa, CA
06.2015

Skills

  • Data Entry
  • Dispatch software
  • Stress Tolerance
  • Dispatching procedures
  • Dispatch Coordination
  • Schedule Management
  • Route Planning
  • Schedule Coordination
  • Customer Relationship Management
  • Incident Reporting
  • Customer Service
  • Decision-Making
  • Critical Thinking
  • Effective Communications
  • Multitasking Abilities
  • Active Listening
  • Maintaining call metrics

Timeline

Dispatcher

Gateway Transportation
04.2019 - Current

Caregiver

Tailored Living Choices
09.2010 - 09.2019

District Manager

Mobile System Wireless
07.2000 - 09.2007

Associate Of Science - Business Administration

Napa Valley College
Zakiyyah Elahi
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