Zakiyyah Felser
Radnor,PA
Summary
Results-driven professional with expertise in property operations, client relations, and administrative support. Specializes in customer service, documentation, and relationship management. Coordinates daily activities and resolves concerns to enhance operational efficiency and strengthen client and tenant relationships. Experienced operations and client service professional with 4+ years in underwriting, business operations, and property support. Strengths include team leadership, risk assessment, and financial management, with a track record of improving service delivery and operational consistency.
Overview
5
5
years of professional experience
Work History
Property Assistant
Brandywine Realty
Radnor, Pennsylvania
06.2025 - Current
- Coordinated tenant engagement activities and community events to enhance resident satisfaction and foster a positive living environment.
- Responded to tenant inquiries and coordinated maintenance requests, contributing to higher tenant satisfaction.
- Assisted with property inspections and coordinated vendors to ensure effective property management.
- Supported daily property operations and maintained accurate records, contributing to streamlined property management.
Investment Client Relationship Associate
Vanguard
Malvern, Pennsylvania
08.2024 - 06.2025
- Managed client accounts to ensure accurate transactions and timely service delivery, fostering strong client relationships.
- Resolved client concerns and documented interactions in CRM systems to enhance accuracy of client records and support service quality.
- Collaborated with internal teams to achieve service goals and improve overall client experience.
Senior Underwriting Analyst
Merit Business Funding
10.2023 - 08.2024
- Evaluated risk and revenue strategies, facilitating data-driven decisions that promote sustainable growth.
- Assessed and documented underwriting files for compliance with industry standards, mitigating potential risk.
- Developed and maintained client relationships, enhancing partnerships and driving favorable business outcomes.
Renewals Underwriter
Merit Business Funding
06.2023 - 08.2024
- Cultivated client relationships to enhance renewal rates, contributing to business growth and client retention.
- Reviewed broker submissions to assess credit risk and determine renewal eligibility, ensuring compliance with underwriting standards.
- Assessed funding options to align with company risk policies and implemented strategies to optimize risk management.
Junior Underwriter
Merit Business Funding
02.2023 - 10.2023
- Analyzed loan packages to assess creditworthiness and ensure regulatory compliance.
- Negotiated terms with stakeholders to align agreements with profitability objectives.
- Built and maintained relationships with clients and producers to foster collaboration.
Business Operations Analyst
Merit Business Funding
02.2023 - 09.2023
- Streamlined business processes through data analysis and compliance protocols, enhancing operational consistency.
- Conducted market analyses to refine strategies and identify opportunities, informing decision-making.
- Developed training programs to enhance operational performance, equipping team members with critical skills.
Assistant Market Manager
Citadel Credit Union
11.2021 - 02.2023
- Set sales goals and devised strategies to achieve revenue targets.
- Developed community engagement initiatives, enhancing brand awareness and fostering local partnerships. to drive business growth.
- Supervised daily operations, ensuring compliance with regulatory standards to maintain operational integrity.
Education
Bachelor of Arts -
Slippery Rock University of Pennsylvania
Slippery Rock, PASkills
- Tenant Engagement & Communication
- Invoice Processing & Approvals
- Vendor Management & Contract Negotiation
- Financial Management
- Team Leadership
- Branch operations
- Risk assessment
Timeline
Property Assistant
Brandywine Realty
06.2025 - Current
Investment Client Relationship Associate
Vanguard
08.2024 - 06.2025
Senior Underwriting Analyst
Merit Business Funding
10.2023 - 08.2024
Renewals Underwriter
Merit Business Funding
06.2023 - 08.2024
Junior Underwriter
Merit Business Funding
02.2023 - 10.2023
Business Operations Analyst
Merit Business Funding
02.2023 - 09.2023
Assistant Market Manager
Citadel Credit Union
11.2021 - 02.2023
Bachelor of Arts -
Slippery Rock University of Pennsylvania