Zakiyyah Higgins
Buford,GA
Summary
Detail-oriented and customer-focused retail professional with experience in sales, inventory, and team coordination across fast-paced environments. Known for delivering excellent service, maintaining strong organization, and contribute to a positive store atmosphere. Brings a genuine interest in streetwear and fashion trends, paired with a proven ability to support daily operations, engage customers, and uphold brand standards.
Overview
7
7
years of professional experience
Work History
Driver Associate
Amazon
12.2024 - Current
- Safely delivered 100+ packages daily to residential and commercial locations while meeting strict delivery timelines.
- Operated company delivery vehicles and navigated routes using GPS and delivery apps to ensure timely, accurate service.
- Maintained customer satisfaction through professional interactions and efficient problem-solving on delivery issues.
- Conducted routine vehicle inspections and followed all safety protocols to ensure compliance with the Company
Planner
Marten Transport
12.2023 - Current
- Lead daily route planning and load assignments to ensure on-time delivery and optimal fleet utilization across dedicated accounts.
- Serve as the primary point of contact between drivers, customers, and internal teams to coordinate schedules and resolve delivery issues.
- Monitor and manage real-time transportation activities using TMS software, ensuring compliance with DOT regulations and service commitments.
- Analyze route efficiency, driver availability, and equipment usage to develop cost-effective and performance driven plans.
- Collaborate with customer service and operations teams to proactively identify and resolve service disruptions or delivery delays.
- Provide leadership and guidance to planning team members, foster a high-performance culture and support continuous improvement initiatives
Fashion Stylist
Independant Fashion Stylist
Atlanta, GA
03.2022 - Current
- Partnered with brand owners and Influencers on editorial, promotional, and creatives shoots.
- Curated personalized fashion styles for diverse clientele, enhancing individual expression and confidence.
- Conducted thorough wardrobe assessments to identify client needs and recommend strategic improvements.
- Showcasing innovative styles that align with market demands and client preferences.
- Collaborated with photographers and models to create visually appealing lookbooks for promotional campaigns.
- Managed fittings and on-set styling adjustments.
- Coordinated wardrobe pulls, fittings and shoot prep.
Cashier Sales Floor Associate
Zara
04.2023 - 12.2023
- Accurately manage financial transactions including cash, credit, and store merchandise card payments.
- Process customer purchases efficiently by totaling sales and handling various forms of payment.
- Provide exceptional customer service through active engagement, suggestive selling, and product knowledge.
- Assist in inventory control, including receiving shipments, stocking shelves, and maintaining merchandise displays.
Lead Consultant
FedEx Office Print and Ship Center
10.2021 - 04.2023
- Manage customer orders by preparing and completing projects ahead of deadlines.
- Coordinated marketing print projects for a range of clients, from small businesses to large organizations.
- Oversaw store production activities, including calculating estimates and producing large, complex print orders.
- Operated high-volume printers, including C700 and C500, for both color and black & white output.
- Organized and customized print jobs to meet specific client requirements and quality standards.
- Assisted with financial reporting, including end-of-day sales reconciliation and preparing bank deposits.
- Managed multiple production orders simultaneously while maintaining accuracy and efficiency under tight deadlines.
Shipping Coordinator
FedEx Office Print and Ship Center
07.2021 - 10.2021
- Provided accurate shipping rates and service pricing to customers based on package type, weight, and destination.
- Managed package flow efficiently in a high-volume, fast-paced environment to ensure timely processing.
- Utilized problem-solving skills to offer alternative shipping options that meet customer needs and budgets.
- Assisted customers with packaging services, including selecting appropriate boxes, filler materials, and bubble wrap to ensure secure shipment.
Head Cashier, Shift Supervisor
Home Depot
07.2019 - 05.2021
- Managed daily bank deposit bags and accurately recorded shift profits and financial summaries.
- Created and maintained shift schedules for 15+ junior cashiers, coordinating lunch breaks, short breaks, and shift transitions.
- Supervised and trained junior cashiers, fostering teamwork and ensuring compliance with store policies and procedures.
- Resolved customer complaints efficiently by providing alternative solutions to ensure a positive customer experience.
- Identified and reported issues with cash registers and self-checkout equipment to maintain smooth operations.
Education
BA - Business Administration, Marketing Concentration
Georgia Gwinnett College
Lawrenceville, GASkills
- Microsoft Office Suite: Proficient in Word, Excel, and PowerPoint
- Design Software: Experience with Adobe Creative Suite (eg, Photoshop, Illustrator) and Canva
- Fashion & Textiles: Skilled in hand-sewing, fabric/material selection, and color coordination
- Creative Development: Strong visual layout and mood/vision board creation skills
- Editorial & Commerical Styling
- Client Relations/ Communications
- Project Coordination
Timeline
Driver Associate
Amazon
12.2024 - Current
Planner
Marten Transport
12.2023 - Current
Cashier Sales Floor Associate
Zara
04.2023 - 12.2023
Fashion Stylist
Independant Fashion Stylist
03.2022 - Current
Lead Consultant
FedEx Office Print and Ship Center
10.2021 - 04.2023
Shipping Coordinator
FedEx Office Print and Ship Center
07.2021 - 10.2021
Head Cashier, Shift Supervisor
Home Depot
07.2019 - 05.2021
BA - Business Administration, Marketing Concentration
Georgia Gwinnett College