Precious Onumajuru
Worcester,USA
Summary
Dedicated customer care professional with over 2 years of experience at Polaris Bank. Consistently elevating customer satisfaction levels through query resolution, database management, and streamlining operational processes. Recognized for boosting workflow efficiency and effectively addressing customer complaints. Excited to utilize strong communication and problem-solving abilities to deliver top-notch support and ensure seamless operations in diverse tech environments.
Overview
10
10
years of professional experience
Work History
driver associate
Amazon DSP
05.2025 - Current
warehouse packing
Amazon Fulfillment Center
05.2025 - Current
Part-time
Auto Parts International
05.2025 - 05.2025
- Assumed managerial responsibilities during the manager's absence, ensuring operational continuity.
- Oversaw cash handling procedures and evaluated employee performance metrics.
Assistant Manager
Sayar Market
12.2023 - 05.2025
- Facilitated the management of daily operations, promoting a seamless workflow.
- Supervised and developed a team of employees, offering mentorship and support.
- Executed regular inventory audits and addressed customer complaints promptly.
Cashier
Sayar Market
07.2022 - 05.2025
- Resolved staff and customer queries effectively while managing order processing.
- Maintained and updated the customer database to ensure accuracy and reliability.
- Streamlined supply ordering processes while overseeing the management of inventory records.
Customer Care
POLARIS BANK
07.2015 - 08.2016
- Reviewed customer feedback continuously and proposed enhancements to improve service processes.
- Elevated customer satisfaction ratings through strategic improvements in customer service delivery.
- Educated customers on pricing structures, available discounts, and billing protocols.
- Coordinated with the Accounts Receivable team to address payment inquiries and issues.
Education
Certification - Digital Marketing
Udemy
online01.2020
B.SC. - Information Technology
Wisconsin University Ghana
accra01.2019
B.SC. - Business Administration
Wisconsin University Ghana
accra01.2016
Secondary School Certificate - undefined
Whitesands School
Lekki Phase 101.2010
First School Leaving Certificate - undefined
Nazareth Nursery and Primary School
Festac Town01.2004
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Oracle Database
- Digital Marketing
- Customer Service
- Relationship Management
- Communication Skills
- Negotiation Skills
- Strategic Planning
LANGUAGES
English
Timeline
driver associate
Amazon DSP
05.2025 - Current
warehouse packing
Amazon Fulfillment Center
05.2025 - Current
Part-time
Auto Parts International
05.2025 - 05.2025
Assistant Manager
Sayar Market
12.2023 - 05.2025
Cashier
Sayar Market
07.2022 - 05.2025
Customer Care
POLARIS BANK
07.2015 - 08.2016
Certification - Digital Marketing
Udemy
B.SC. - Information Technology
Wisconsin University Ghana
B.SC. - Business Administration
Wisconsin University Ghana
Secondary School Certificate - undefined
Whitesands School
First School Leaving Certificate - undefined
Nazareth Nursery and Primary School
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