Zakiyyah Truitt
Villa Rica,GA
Summary
Dynamic customer service professional with a proven track record at the Department of the Treasury, Internal Revenue Service. Skilled in conflict resolution and maintaining detailed records, I excel in high-pressure environments. My strong communication abilities and adaptability have consistently enhanced client satisfaction and retention, ensuring repeat business and referrals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Department of the Treasury, Internal Revenue Service
Chamblee, GA
09.2022 - Current
- Responded to customer inquiries via phone and correspondence, ensuring timely resolutions.
- Resolved customer complaints with emphasis on satisfaction and retention.
- Processed correspondence returns efficiently and accurately.
- Maintained detailed records of customer interactions for future reference.
- Collaborated with teams to enhance service processes and overall efficiency.
Tax Preparer
The Tax Hive Group
Douglasville, GA
11.2021 - 08.2022
- Developed and maintained professional relationships with clients to encourage repeat business and referrals.
- Reduced errors associated with missed tax benefits by completing comprehensive internal tax preparation document reviews.
- Produced work papers, lead sheets, tax projects, and payment estimations.
- Performed detailed record-keeping for all tax files and documentation for future reference.
- Provided exceptional customer service, addressing client concerns and questions promptly.
Digital Food Associate
Walmart
Atlanta, GA
03.2020 - 11.2021
- Assisted co-workers when needed during peak business times.
- Followed food safety regulations about sanitation, food handling, and storage.
- Coached staff on strategies to enhance performance and improve customer relations.
- Responded quickly to customer inquiries about product availability or ordering information.
- Assisted customers in locating desired products while providing excellent customer service.
Education
Some College (No Degree) - Psychology
Southern New Hampshire University
Hooksett, NHSome College (No Degree) - Psychology
Georgia State University
Atlanta, GAEarly Childhood Education
University of West Georgia
Carrollton, GASkills
- Virtual work setting
- Excellent verbal and written communication skills
- Strong problem-solving and conflict-resolution abilities
- Ability to handle high-pressure situations with professionalism
- Active listening and empathy
- Multitasking and time management
- Team collaboration and leadership
- Adaptability to fast-paced environments
Certification
- Presentation Skills, Internal Revenue Service, 10/2023
- Managing Virtual & Remote Teams, 10/2023
- Organizational Skills for Senior Leaders, 10/2023
- Acting Lead for Designated Team, 03/2023-2024
- Coaching New Hire Team, 06/2024
- Engagement Team Member 2024
- FEMA Volunteer 08/2024
Timeline
Customer Service Representative
Department of the Treasury, Internal Revenue Service
09.2022 - Current
Tax Preparer
The Tax Hive Group
11.2021 - 08.2022
Digital Food Associate
Walmart
03.2020 - 11.2021
Some College (No Degree) - Psychology
Southern New Hampshire University
Some College (No Degree) - Psychology
Georgia State University
Early Childhood Education
University of West Georgia
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