Holli Bell-Tells
Columbus,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
EZscapes Landscaping
10.2020 - 09.2023
- Answered customers complaints, Processed all incoming client orders, Obtained information for clients and owners, Provided information to customers about products and services offered, Answered and sent out daily emails
Administrative Assistant
Southwest Georgia Regional Medical Center
08.2015 - 10.2020
- Schedule and coordinated appointments, Processed insurance claims for patients, Took virtual calls for homebound patients, Assisted in organizing medical documents, Assisted patients with initial paperwork and/or applications, Used medical software to obtain transactions
Legal Assistant Internship
Public Defender Office
08.2014 - 12.2014
- Provided general support to attorneys and other staff members, Provided data gathering and analysis support for legal processes, Assisted in preparing legal documents such as legal arguments, bond reductions, motions, contracts and agreements, Produced, stored, and retrieved drafts of documents, Performed administrative tasks, scheduled appointments calendars, document discovery databases and maintained case files, Investigated facts related to cases, researched and analyzed pertinent laws, regulations and legal articles in LexisNexis
Secretary
Bell’s Carpentry
11.2010 - 12.2014
- Prepared letters for administrators and staff, Performed administrative tasks, scheduled new upcoming appointments, filed and disposed of any closed and unused legal contracts between clients and contractor, Performed difficult, varied and confidential administrative duties, Collected, compiled, arranged and retained reports, records, files and data, Screened telephone calls and guests and resolved routine inquiries
Private (Medically Released)
U.S. Army National Guard
03.2010 - 10.2010
- Basic Warrior skills, Firearms handling and safety
Cashier
Piggy Wiggly
04.2007 - 06.2008
- Processed customer transactions and maintained a cash drawer, Provided exceptional customer service, Assisted in grocery stocking and managing shelves cleanliness
Education
Bachelor of Criminal Justice -
Columbus State University, Columbus, GA
12.2014
High School Diploma -
Randolph Clay High School, Cuthbert, GA
05.2010
Skills
- Excellent verbal and written communications skills
- Active listening and empathy in customer interactions
- Proficient in using CRM software and virtual communication tools
- Strong problem-solving and conflict resolution abilities
- Self-motivated and adept at time management in a remote setting
- Adaptability to changing customer demands and expectations
- Excellent spelling and grammar skills
- Paperwork Processing
- Inbound and Outbound Calling
- Data Collection
- Account Updating
Activities Memberships
- Notary Public certified, 02/2025
- SERV Safe Certified, 06/2026
- Who’s Who of America Honoree 2023
- Volunteer with Columbus State University, Student Affairs
- Riverview Baptist Church Youth Leader
- Phi Alpha Delta Law Fraternity, Inc., Member
- Georgia Association of Black Women Attorneys, Member
- Volunteer with the Salvation Army of Columbus, GA
Timeline
Customer Service Representative
EZscapes Landscaping
10.2020 - 09.2023
Administrative Assistant
Southwest Georgia Regional Medical Center
08.2015 - 10.2020
Legal Assistant Internship
Public Defender Office
08.2014 - 12.2014
Secretary
Bell’s Carpentry
11.2010 - 12.2014
Private (Medically Released)
U.S. Army National Guard
03.2010 - 10.2010
Cashier
Piggy Wiggly
04.2007 - 06.2008
Bachelor of Criminal Justice -
Columbus State University, Columbus, GA
High School Diploma -
Randolph Clay High School, Cuthbert, GA
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