Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Daniel

Dublin

Summary

Enthusiastic professional with excellent verbal and written communication skills. An analytical problem solver with strong attention to detail. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Miche Pest Control
05.2023 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
  • Had high sales each month
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Small Business Associate Underwriter

Encova
02.2023 - 05.2023
  • Assisted underwriter by processing quotes, revisions, renewals, and, various requests.
  • Volunteered regularly to handle "rushed" work leading to high customer satisfaction.
  • Managed daily work assignments and took on additional projects.
  • Calculated middle market and small business renewal rates which ensured company profitability, yet followed state guidelines.

Middle Market Associate Underwriter

Innosource (Contractor For Encova)
08.2022 - 01.2023
  • Processed quotes, revisions, and renewals for commercial insurance including: auto, property, general liability, inland marine, and, umbrella insurance.
  • Created training documents used by other employees.
  • Communicated effectively with agents, insureds, and, team.
  • Collaborated with teammates to assist in reaching deadlines.
  • Was recommended for a full-time position early into contract.

Medical Evidence Underwriter

BCforward (Temp For Anthem Life)
11.2019 - 07.2020
  • Evaluated group life, short-term and, long-term disability applications to determine if applicants eligibility for insurance.
  • Held authority to underwrite million dollar life insurance policies and high level accounts.
  • Updated multiple internal systems and databases daily.
  • Maintained role while assisting business analysts and IT with various projects.
  • Brought innovative ideas to meetings to improve workflow.

Medical Evidence Underwriter

Anthem Life
05.2017 - 01.2019
  • Assessed applicant's health history through various health questionnaires, RX prescription history, and medical records.
  • Had authority to underwrite life, short-term and long-term disability applications.
  • Communicated complex business decisions to customers, brokers, and, sales reps in a simplified matter.
  • Maintained and exceeded turn around time expectations.
  • Assisted teammates with their workload to meet business goals.
  • Handled underwriting for 14 states and followed each state's unique guidelines.

Membership Representative II

Anthem Life
12.2015 - 05.2017
  • Worked phone queue and provided positive customer experiences by resolving issues timely and thoroughly.
  • Assisted groups with billing and enrollment questions, premium calculations, delinquent payment reports, employee enrollments, terminations, and corrections.
  • Established and maintained relationships with brokers, groups, account managers, and sales reps.
  • Exceeded job expectations in monthly audits holding top numbers with accuracy above standards.
  • Was referred and promoted within 1 1/2 years to an underwriting position.

Clerk I

Populus (Temp For Anthem Life)
07.2015 - 12.2015
  • Assisted auditing teammates work to increase overall accuracy.
  • Created spreadsheets to increase productivity and improve organization within department.
  • Provided quality clerical support through data entry, document management, email correspondence, and collaborated with various departments.
  • Worked hard and was promoted within 5 months of 1 year contract.

Education

General Studies - No Degree -

University of Akron - Wayne College
Orrville, OH

Skills

  • Excellent multi-tasker
  • Customer service experience
  • Closing Sales
  • Willingness and desire to learn
  • High stress tolerance
  • Exceptional organizational skills
  • Effective written and verbal communication
  • Grasps new concepts quickly
  • Risk management
  • Proficient with Pest Routes, Microsoft Office Products (Word, Excel, PowerPoint, Outlook) and Adobe Acrobat
  • Written and Oral Communications

Timeline

Customer Service Representative

Miche Pest Control
05.2023 - Current

Small Business Associate Underwriter

Encova
02.2023 - 05.2023

Middle Market Associate Underwriter

Innosource (Contractor For Encova)
08.2022 - 01.2023

Medical Evidence Underwriter

BCforward (Temp For Anthem Life)
11.2019 - 07.2020

Medical Evidence Underwriter

Anthem Life
05.2017 - 01.2019

Membership Representative II

Anthem Life
12.2015 - 05.2017

Clerk I

Populus (Temp For Anthem Life)
07.2015 - 12.2015

General Studies - No Degree -

University of Akron - Wayne College

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Sarah Daniel