Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel Sullivan

Monroe,NC

Summary

Cheerful and upbeat Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Calm and composed in stressful situations, experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Overview

5
5
years of post-secondary education
2
2
years of professional experience

Work History

Customer Service Representative

Teletech
Concord, NC
11.2018 - 07.2019
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Engaged customers and provided high level of service by carefully explaining details about documents
  • Resolved conflicts and patiently explained coverage levels and benefits to policyholders, answering any questions or concerns
  • Cross-trained to service multiple health and prescription plans
  • Handled confidential information while working alongside providers to provide the best care for our members
  • United Healthcare

Overnight Cashier

Walgreen's
Monroe, NC
03.2018 - 10.2018
  • Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty
  • Handled all merchandise returns and exchanges, verifying eligibility of items and customers
  • Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers
  • Helped customer locate and select appropriate merchandise throughout store

Cashier Sales Associate

Shoe Carnival
Monroe, NC
11.2017 - 02.2018
  • Helped customers complete purchases, including processing payments and bagging items
  • Prepared products for sales floor by adding tags and readying pallets or restocking
  • Processed payments and maintained accurate drawers to meet financial targets
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns

Retail Cashier

Ross Stores
Monroe, NC
06.2017 - 11.2017
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
  • Bagged, wrapped and packaged purchases according to customer needs
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient
  • Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed

Education

Associate of Applied Science -

South Piedmont Community College
Polkton, NC
01.2022 - 08.2026

High School Diploma -

Pennfoster
Scranton, PA

Skills

  • Working knowledge of database applications
  • MS Office
  • Excel
  • Outlook
  • PowerPoint
  • Oracle
  • Kronos
  • Detail-oriented
  • Excellent multi-tasker
  • Strong verbal and written communication skills

Timeline

Associate of Applied Science -

South Piedmont Community College
01.2022 - 08.2026

Customer Service Representative

Teletech
11.2018 - 07.2019

Overnight Cashier

Walgreen's
03.2018 - 10.2018

Cashier Sales Associate

Shoe Carnival
11.2017 - 02.2018

Retail Cashier

Ross Stores
06.2017 - 11.2017

High School Diploma -

Pennfoster
Angel Sullivan