Jaien Shrew

Handle incoming calls and incoming chats when account owner has issue with their Apple device, decline transaction, applications, final decisions on a dispute (not in their favor), APR to high, monthly installments, adding family member, technical issue with installing Wallet app, create claim, payment inquiry claim, and medical reimbursement.

• Worked with members of the sales team to keep track of inventory levels, complete accurate orders, and resolve item issues
• Guided
• Routed incoming calls to the most qualified personnel and departments within the company
• Gave customers clear demonstrations of alarm systems so they could learn how to use each feature
• Followed standards and procedures to keep a safe working environment
• Ensured that all maintenance activities were completed in accordance with company standards.

• Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team
• By providing high-quality and efficient support, I was able to keep existing clients and develop [Number] new accounts
• Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
• Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions
• Interacted with customers and responded to their questions via email, phone, website live chat, and online forums
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

• Clinical documentation, treatment plans, and referrals were all organized by me
• Kept track of case notes on a daily basis and coordinated follow-up to ensure a smooth case management process
• Provided ongoing counseling to patients to assist them in dealing with various conditions and processes
• Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
• Solved issues, improved operations, and provided excellent customer service
• Increased customer satisfaction by resolving Service issues.

• Delivered information from a script about surveys for an on-demand phone project assignment
• Observed the participants and took notes on their responses
• Had an excellent attendance record and was always on time for work
• Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements
• Patients and their families met with me to discuss medical procedures, medications, treatments, and long-term care plans.

• Dealt with a wide range of customer service, operational, and administrative tasks every day
• Achieved top performance by strategically adapting to a rapidly changing, competitive environment
• Customer inquiries were handled via phone, email, and web-based platforms.

• Planned daily work strategies and followed oral and written instructions to move and ship products correctly
• Kept track of how much time I spent on each assignment each day for productivity reporting
• Estimated weights, heights, and centers of balance to make precise placements
• Customers and supervisors were informed of all emergencies, weather delays, and carrier schedule changes.