Kyla Rose Soriano
Los Angeles,CA
Summary
Dedicated customer service representative with a strong focus on empathy, responsiveness, and problem-solving. Proven ability to resolve issues and enhance customer satisfaction in diverse settings.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
wil jobs
Carson, CA
02.2025 - Current
- Managed customer complaints and resolved issues promptly and professionally.
Customer Care Representative
Kar Industries
Carson, CA
03.2024 - 02.2025
- Conducted follow-up calls to ensure customer satisfaction after service interactions.
Customer Service Cashier
UCLA Health
Torrance, California
06.2022 - 02.2023
- Engaged with customers to create a welcoming environment in the healthcare setting.
Education
Master of Social Science - Sociology
University of California, Los Angeles
Los Angeles, CA06-2025
Skills
- Research methods
- Data analysis
- Case management
- Customer service
- Conflict resolution
- Team collaboration
Languages
English
Professional
References
References available upon request.
Timeline
Customer Service Representative
wil jobs
02.2025 - Current
Customer Care Representative
Kar Industries
03.2024 - 02.2025
Customer Service Cashier
UCLA Health
06.2022 - 02.2023
Master of Social Science - Sociology
University of California, Los Angeles