Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Zakri Jony

Zakri Jony

Commack,NY

Summary

  • Knowledgeable and dedicated customer service professional with extensive experience in the Auto Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

CUSTOMER SERVICE SPECIALIST

ALLSTATE INSURANCE, SPECTRUM BLVD
Phoenix, AZ
10.2018 - 12.2023
  • Handle high-volume call center environment by answering routine and complex claim questions posed by agents and customers, pertaining to policies and claim information. Managed close to 50 customer calls per day, and handled customer inquiries and suggestions courteously and professionally.
  • Actively listens to agent or support staff’s issues or questions through reflective listening and showing interest and compassion. Analyze and sort the information provided to determine the appropriate resolution or appropriate area to handle
  • Document important information regarding telephone interaction in a call log system
  • Work closely with third-party vendors to establish car rentals, establish inspections, and follow up on the status of vehicle repairs.
  • Answered constant flow of customer calls with minimal wait times, and updated account information to maintain accurate customer records.

Warehouse Associate

Amazon | 5050 W Mohave
Glendale, AZ
05.2018 - 06.2018
  • As order picker was responsible for filling customer orders and delivering them to the delivery platform in a manner that meets company standards for safety, security, and productivity.
  • Responsible for the completeness and correctness of all orders filled.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Conducted regular inspections and audits to check quality and verify inventory levels.

Owner, Consultant

ZJA Ventures
Nima, Accra
03.2009 - 02.2018
  • Founded and managed consulting firm for small-scale gold mining businesses. Advised clients on permit applications, land registrations, and land scouting for gold mining operations.
  • Generated revenues yearly and effectively capitalize on industry growth, growing revenue to $ 10,000 in the first year.
  • Consulted with customers to assess needs and propose optimal solutions. Evaluated suppliers to maintain cost controls and improve operations
  • Created monthly forecast templates and resource management allocations for approved projects. Conducted target market research to discover customer needs and analyze competitor trends
  • Prepared presentations to explain revisions, enhancements, and process improvements of the organization's systems and programs. Trained and motivated employees to perform daily business functions

Hardware Technician

AZTEC SOLUTIONS LTD, P.o
Mamobi, Accra
06.2000 - 09.2005
  • Helped in the repair and Assembly of Computers. Strategically implemented new computer projects and hardware installations to improve workflow.
  • Translated broad spectrum project requirements to detailed hardware architecture design concepts
  • Maintained detailed documentation through all phases of development, testing, and analysis to enhance organizational productivity.
  • Demonstrated strong knowledge of all types of electrical components, operations, specifications, and proper testing methods.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.

Education

Associate of Arts - Communication Studies

Maricopa Community Colleges - Glendale Community College
Glendale, AZ

GED -

Phoenix, AZ
07.2018

High School Diploma -

MICAP-Coral Technology
Accra, Ghana
05.2000

College -

Kinbu Senior S.H.S
Accra, Gh
09.1988

Skills

  • Reflective Listening
  • Customer/Client Focused
  • Attention to detail
  • Team player
  • Sense of urgency
  • Flexible
  • Time Management
  • Negotiation

Timeline

CUSTOMER SERVICE SPECIALIST

ALLSTATE INSURANCE, SPECTRUM BLVD
10.2018 - 12.2023

Warehouse Associate

Amazon | 5050 W Mohave
05.2018 - 06.2018

Owner, Consultant

ZJA Ventures
03.2009 - 02.2018

Hardware Technician

AZTEC SOLUTIONS LTD, P.o
06.2000 - 09.2005

Associate of Arts - Communication Studies

Maricopa Community Colleges - Glendale Community College

GED -

High School Diploma -

MICAP-Coral Technology

College -

Kinbu Senior S.H.S

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Zakri Jony