Zakyra Whitley
Charlotte,NC
Summary
Willing to demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Licensed Health Insurance Agent
Tranzact Insurance Solutions
Charlotte, NC
05.2024 - Current
- Handle inbound calls from current and potential policyholders, addressing inquiries and discussing insurance options.
- Educate clients on various health insurance plans, ensuring they select options that meet their needs.
- Conduct needs assessments to provide tailored health insurance recommendations.
Call Center Representative
Epiq
Charlotte, NC
04.2023 - 05.2024
- Managed customer calls and emails, answering questions about products and services.
- Followed company policies and scripts to maintain call time and quality standards.
- Made outbound calls to ensure customer satisfaction and resolve any outstanding issues.
Assistant Manager
Big Blue Swim School
Chantilly, VA
06.2021 - 10.2022
- Developed training materials for new hires, enhancing onboarding process and employee retention.
- Facilitated team meetings to align project goals and address any operational challenges.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
High School - undefined
Fairfax High School
Fairfax, Virginia06.2019
Skills
- Sales Expertise
- Microsoft Office Suite
- CRM Software
- Inventory Control
- Team management
- Scheduling
- Goal meeting
Timeline
Licensed Health Insurance Agent
Tranzact Insurance Solutions
05.2024 - Current
Call Center Representative
Epiq
04.2023 - 05.2024
Assistant Manager
Big Blue Swim School
06.2021 - 10.2022
High School - undefined
Fairfax High School