Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zalen Davis

Marietta,GA

Summary

To obtain a position as a Customer Service Specialist utilizing my previous work experience and job readiness skills training Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

2
2
years of professional experience

Work History

Assistant Manager

FlashBack Games
08.2023
  • Responsible for operating POS system, booking parties
  • Buying/Selling/Trading games from customers,Overall assisting customers with any video game related questions or issues

Food and Beverage Area

White Water
01.2021
  • Responsible for working in the food and beverage section of the park preparing food items, restocking paper products and food, working with my team in verifying the accuracy of the food orders, cleaning the restaurant and food area, providing excellent customer service

Assistant Manager

GameStop
02.2023 - 08.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Stocker

Sams Club
05.2023 - 07.2023
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.

Cashier

Food depot
12.2022 - 05.2022
  • Responsible for operating POS system carrying and handling money, helping customers with finding items and checking out those items

Sparkles Skating Rink
07.2021 - 12.2021
  • Responsible for working in all departments at the skating rink, assisting customers, working birthday parties, cleaning the skating rink and checking inventory, assisting in the food area, providing excellent customer service

Education

Marietta High School
Marietta, GA
2022

Skills

  • SKILLS & ABILITIES:
  • Dedicated to being dependable
  • Self-starter and team player
  • Staff Supervision
  • Financial Management
  • Schedule Management
  • Marketing Tactics
  • Training
  • Hiring and Staffing
  • Workflow Management
  • Contract Management
  • Vendor Management

Timeline

Assistant Manager

FlashBack Games
08.2023

Stocker

Sams Club
05.2023 - 07.2023

Assistant Manager

GameStop
02.2023 - 08.2023

Cashier

Food depot
12.2022 - 05.2022

Sparkles Skating Rink
07.2021 - 12.2021

Food and Beverage Area

White Water
01.2021

Marietta High School
Zalen Davis