Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Volunteer

Stephanie M. Zaleta

Wilmington,North Carolina

Summary

Social Work major at The University of North Carolina Wilmington graduating May 2023. Motivated, fast-learning, strong-minded First Responder and Mental Health Technician with seventeen years of various customer service experience. Eager to work with and help people overcome difficult situations with empathy and compassion. Advocate for client success. Capable of multi-tasking, providing patient care, and several other duties in high-stress, risky, and/or hectic environments while remaining focused on priority tasks to preserve lives and property working individually or as a team. Interested in military social work, disaster resilience, disaster relief, and clinical social work. Attending Tulane for Graduate School to obtain a dual degree for Master of Social Work and Master of Science in Disaster Resilience Leadership.

Overview

20
20
years of professional experience

Work History

First Responder & Beach Patrol

Sunset Beach Fire Department
04.2018 - Current

• Monitor patrons on the beach with attention to aquatic users; act immediately and appropriately to secure the safety of patrons in the event of an emergency; carry out the rescue of any person(s) in difficulty or distress and inform command staff if back up is required.

• Provide emergency care and first aid treatment until the arrival of emergency medical services, carry out dry-land and in-water missing person searches and other safety interventions and preventative actions as required to prevent/treat death or injury, minimize risk and maintain public safety.

• Educate the public about beach safety and the beach flag warning system for rip currents and hazardous marine life.

• Enforces City Ordinances pertaining to the beach strand.

Mental Health Technician

Carolina Dunes Behavioral Health
11.2019 - 08.2022
  • PRN employee
  • Provide direct care to clients (juveniles ages 12-17 and adults age 50+) in a residential 112-bed psychiatric hospital establishing and maintaining therapeutic relationships with patients and assist with maintaining the milieu
  • Monitor and ensure the safety of clients at high risk for harmful behavior to self or others while helping determine effective client care methods
  • Efficiently complete clerical work such as Q15 documents on each patient under care, incident reports, disciplinary notes, charting inventory, vital signs, and other various healthcare documents
  • Maintain patient observation and set boundaries for inappropriate behavior, de-escalate interactions when needed, utilize proper verbal and non-threatening techniques, and aid or restrain patients to prevent injury to themselves or others (CPI).

Customer Service - Bartender & Shift Lead

Makai Brewing Company
09.2018 - 05.2020
  • Covid-19 Layoff
  • Perform standard brewery opening and closing duties, serving customers, preparing and closing cash drawers, cleaning and other various operational tasks related to a brewery environment.

Customer Service - Bartender/Sales/Safety Personnel

Norwegian Cruise Lines - Pride Of America
12.2017 - 05.2018
  • Worked one contract in the bar department. Standard bar staff customer service, continuous cleaning, and beverage mixing and serving
  • Six consecutive months - seven days an week
  • Safety crew on call 24/7

Customer Service - Bartender/Cocktail Waitress/Banquets & Special Events

Live Nation - House of Blues, Music Hall
02.2013 - 04.2018

Customer Service - Bartender/Shift Manager

Johnny Whites Sports Bar, Street
10.2012 - 04.2018

Customer Service - Bartender/Server/Cocktail Waitress

Hot Shots Bar and Grill
01.2006 - 08.2012

Adolescent Development Specialist

North American Family Institute, Stone
03.2006 - 06.2008
  • Counsel and monitor incarcerated juvenile females (age 12-17) in a locked transitional home setting, ensuring residents’ safety and compliance with facility policies
  • Ensure residents follow the daily structure of the shift, including school, therapy groups, activities, chores, hygiene, homework, and other activities
  • Direct support advocate for two residents working with their social worker, school, parole/probation officer, and client’s families to complete the resident’s treatment plan
  • Facilitate group therapy and monitor discussions with their peers
  • Log and record radio check-ins throughout the facility in the lead book every 15 minutes
  • DCF certified to administer medication to residents
  • Transport residents to and from appointments or activities.

Education

Social Work

University of North Carolina Wilmington
Wilmington, NC
05.2023

Associate of Arts - Social Work

Cape Fear Community College
Wilmington, NC
05.2021

Hazmat Operations

Cape Fear Community College
Wilmington, NC
07.2021

Firefighter I & II

Brunswick Community College
Bolivia, NC
08.2021

High School Diploma -

Masuk High School
Monroe, CT
05.2003

Skills

  • CPR/AED/First Aid
  • Social Work
  • Crisis Intervention (CPI trained)
  • Medication Administration
  • EMT experience and training
  • Behavioral Health
  • Service Dog Handling
  • Motivational Techniques
  • Safety Awareness
  • Strong Writing Skills

Accomplishments

  • Dean's List
  • President's List

Affiliations

  • Phi Theta Kappa - May 2020 to Present
  • National Honor Society - May 2020 to Present
  • Red Cross: Service to the Armed Forces Casework Intern - August 2022 to Present
  • Brunswick County Sheriff's Animal Protective Services Volunteer - August 2019 to Present

Certification

  • Firefighter I & II
  • HAZWOPER - Hazardous Waste Operations and Emergency Response
  • EMR - Emergency First Responder
  • EVOC - Emergency Vehicle Operators Course
  • AHA CPR/AED

Timeline

Mental Health Technician

Carolina Dunes Behavioral Health
11.2019 - 08.2022

Customer Service - Bartender & Shift Lead

Makai Brewing Company
09.2018 - 05.2020

First Responder & Beach Patrol

Sunset Beach Fire Department
04.2018 - Current

Customer Service - Bartender/Sales/Safety Personnel

Norwegian Cruise Lines - Pride Of America
12.2017 - 05.2018

Customer Service - Bartender/Cocktail Waitress/Banquets & Special Events

Live Nation - House of Blues, Music Hall
02.2013 - 04.2018

Customer Service - Bartender/Shift Manager

Johnny Whites Sports Bar, Street
10.2012 - 04.2018

Adolescent Development Specialist

North American Family Institute, Stone
03.2006 - 06.2008

Customer Service - Bartender/Server/Cocktail Waitress

Hot Shots Bar and Grill
01.2006 - 08.2012

Social Work

University of North Carolina Wilmington

Associate of Arts - Social Work

Cape Fear Community College

Firefighter I & II

Brunswick Community College

Hazmat Operations

Cape Fear Community College

High School Diploma -

Masuk High School
Stephanie M. Zaleta