Zalig J. Gonzalez Lozada
VIRGINIA BEACH,Virginia
Summary
Seeking a position that can growth my leadership skills while enjoying a position to succeed.
Developed strong communication and problem-solving skills in customer-focused environment, demonstrating ability to handle diverse inquiries and resolve issues efficiently. Seeking to transition into new field where these transferrable skills can be effectively utilized to enhance customer satisfaction and operational efficiency. Committed to contributing positively to collaborative and dynamic workplace.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Guest Advocate
Target
Virginia Beach, VA
12.2024 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted with merchandise stocking, ensuring product availability and organization on sales floor.
- Provided support during high-traffic periods, maintaining store efficiency and customer satisfaction.
- Collaborated with team members to enhance in-store promotions and improve customer engagement strategies.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Led initiatives to enhance guest experience, utilizing feedback for continuous service improvement efforts.
- Trained new personnel regarding company operations, policies and services.
Market Team Member
Target
Virginia Beach, VA
12.2024 - Current
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Collaborated with team members to maintain organized and visually appealing merchandise displays.
- Executed inventory management tasks, ensuring accurate stock levels and timely replenishment.
- Trained new team members on operational procedures and customer service best practices.
- Led initiatives to optimize store layout, resulting in improved customer flow and accessibility.
- Developed promotional strategies that increased engagement with seasonal sales events within the store.
- Developed strong product knowledge to better assist customers in making informed purchasing decisions.
Fulfillment Associate
Target
Virginia Beach, VA
12.2024 - Current
- Operated material handling equipment to ensure efficient product movement and processing.
- Managed inventory levels through accurate stock assessments and replenishment processes.
- Collaborated with team members to streamline order fulfillment operations and enhance productivity.
- Trained new associates on safety protocols, operational procedures, and equipment usage.
- Assisted in maintaining a clean and organized work environment to promote safety and efficiency.
- Implemented process improvements that reduced pick times and increased order accuracy.
- Coordinated daily tasks to optimize workflow across multiple departments within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
Education
Bachelor of Science - Chemistry (Biochemistry Concentration)
George Mason University
Fairfax, VA05-2028
Skills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Guest relations
- Customer service
- Guest accommodations
- Financial transactions
Accomplishments
• Delivered Drive Up orders promptly and accurately by coordinating efficiently with team members and maintaining strong time management during high-volume periods.
• Consistently met on-time delivery expectations for Drive Up services by prioritizing orders, verifying accuracy, and ensuring excellent guest satisfaction.
• Processed returns and exchanges efficiently while maintaining a positive guest experience and resolving concerns with professionalism.
• Answered incoming calls promptly, addressed guest inquiries clearly and courteously, and provided accurate information regarding products, orders, and store policies.
• Maintained strong communication with team members to ensure smooth front-end operations and fast service during peak hours.
• Demonstrated attention to detail by verifying order accuracy before delivery, reducing errors and improving guest satisfaction.
• Managed multiple responsibilities simultaneously — including Drive Up fulfillment, returns processing, and phone support — while maintaining efficiency and professionalism.
• Built positive guest relationships by delivering friendly, solution-oriented service and resolving issues calmly under pressure.
Certification
• CPR/AED & First Aid Certified
• Microsoft Office Specialist (Excel, Word, PowerPoint)
• Medical Terminology Certified
• Fluent in English and Spanish
Languages
Spanish
Native or Bilingual
Timeline
Guest Advocate
Target
12.2024 - Current
Market Team Member
Target
12.2024 - Current
Fulfillment Associate
Target
12.2024 - Current
Bachelor of Science - Chemistry (Biochemistry Concentration)
George Mason University